Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The furniture set looks great arrived on the date set. Not the easiest set to assemble but good quality.”

Helpful Report

Posted 5 years ago

“Delivery guy called Macaulay was fantastic, followed intructions I left and called me on my mobile to say he had arrived, Far far superior service than Hotpoint that I received a few days earlier who were awful, Dropped tight to my door and so polite on the phone. Very happy and he needs recognition as delivery guys are not always this helpful. Thankyou Macaulay! Emily. 8 cary castle Torquay Tq14qz”

Furniture 123 5 star review on 30th June 2020

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Posted 5 years ago

“Excellent service delivered on time easy Assembly (done by myself) and the delivery drivers were fantastic. Would definitely buy again. Well worth the money”

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Posted 5 years ago

“Delivered when they said they would even in these difficult times. Good quality.”

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Posted 5 years ago

“It was delivered on the expected date and almost at the expected time (slight delay of an hour) but this wasn't an inconvenience. The bed was as expected and my daughter is very happy with it. Thank you!”

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Posted 5 years ago

“Excellent service ftom start to finish”

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Posted 5 years ago

“Fantastic bunk bed really well made and sturdy for my two boys couldn’t have asked for better. Thank you”

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Posted 5 years ago

“The bed is amazing! Took a while to put up - but very good quality”

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Posted 5 years ago

“Exceptional quality better than expected first class service love my tv unit thanks”

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Posted 5 years ago

“Brilliant service, good contact, all really well packaged and delivery turned up on time. Will be using Furniture 123 again.”

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Posted 5 years ago

“Perfect exactly what I expected , arrived when stated”

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Posted 5 years ago

“Once the bed turned up it’s lovely! I had paid for next day delivery, firstly there was a problem with the mattress being out of stock so I had to order one elsewhere as they had no double mattresses. Then the day of delivery for the bed frame arrived, waited and waited for it to get a message at 7pm to say it wasn’t going to be delivered! I’d got rid of the old bed frame to make way for the new one and the next delivery date was 4 days later. I tried to call them and was on hold for 87 mins and then got cut off. I then emailed and the response I got was ‘we’ve refunded £10 of the delivery cost.’ I wouldn’t say they’re reliable and I had to chase them for the refund of the mattress as they didn’t even contact me, I had to contact them.”

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Posted 5 years ago

“Excellent service, thank you and may God bless you all ameen 😊”

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Posted 5 years ago

“Great Service, good quality product and great delivery service.”

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Posted 5 years ago

“Fantastic service and product is high Quality”

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Posted 5 years ago

“Great service kept up to date on delivery easy to communicate with and very prompt excellent service throughout”

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Posted 5 years ago

“Great electric fire for the price, issue with the first one (damage on the front and top fell off whilst unpacking) but rang customer services and no issues sending out and collecting the old one. Very good service, would recommend.”

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Posted 5 years ago

“Really happy with my order, quick to deliver.”

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Posted 5 years ago

“I love the bed, great quality and looks lovely in the room. Arrived very quickly so im very pleased and would definitely recommend 😀”

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Posted 5 years ago

“Great website and fabulous prompt service and delivery, good value for money”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews