Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing products, great value and easy to assemble with clearly marked pieces. Have recommended already!”

Helpful Report

Posted 5 years ago

“Promised next day delivery- 3 days later no one knows where my sofa is Had day off work and spent £33 on telephone calls and still no one has rang from customer service- well stressed out”

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Posted 5 years ago

“Love my bed.. due to covid the wait was over a month and had an email saying the driver will need to leave it at the door. I rang and explained I'm 25 weeks pregnant so they helped get it up the step into the living room as much as possible without breaking lockdown rules.”

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Posted 5 years ago

“Very poor customer service. Didn’t get call back when they were promised. Will not be using them again”

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Posted 5 years ago

“After waiting several weeks (which we were aware of) my daughters bed arrvd on the day advised & between the delivery slot advised, however the mattress wasn't. After speaking to the driver who suggested to try customer service i did to be told it would be delvd by 2pm the same day. At 4.20pm no matress called again & office closed. Sent e-mail titled 'missing item'. Rang again the following day to be told it would be with us with 5dys & someone would call me bk by the end of play. No call just a text mess saying within 5dys! No very good customer service. A new bed is no good without the mattress!! Cant believe these are not delvd together! Dare 't open the bed as im not convinced the mattress will be here anytime soon!!”

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Posted 5 years ago

“Good product... Happy customer”

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Posted 5 years ago

“Delivery guy Macaulay was amazing and so helpful No instructions with the. Pack for assembly!!”

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Posted 5 years ago

“Just love this dressing table , ideal slimmer width , which was perfect for the area I wanted , love the fact of the curved look to it and the fact it’s different from ikea malm so lexi out does this”

Furniture 123 5 star review on 2nd July 2020

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Posted 5 years ago

“I don't think I would buy from Furniture123 again. Placed my order at the beginning of June, day after placing the order I received an email saying that item is on its way. However, couple days later I received a message saying that the item is out of stock. I've tried to contact them, send numerous messages requesting a refund, but no response so far... I'm losing hope of ever receiving my order or getting my money back.”

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Posted 5 years ago

“The service I received was second to none and I can't recommend enough. Ordered the goods Wed's night and was delivered right on time by Fri. Very impressed with the furniture unit and is of a very high quality. Building instructions were super clear and easy to follow. Overall- very pleased with every aspect of the company. Will definately shop again.”

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Posted 5 years ago

“Chair legs were abit rough on the bottom, had to buy felt protectors but other than that it was a quick delivery and beautiful product!”

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Posted 5 years ago

“Excellent service. Kept us updated and delivered exactly when they said the would. Furniture arrived in perfect condition. Will definitely use Furniture 123 again”

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Posted 5 years ago

“The ordering was easy and such quick delivery. The product is absolutely gorgeous and I am thrilled with it! I will definitely order from Furniture 123 again!”

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Posted 5 years ago

“Fantastic customer service and very quick delivery! I love my furniture ordered from Furniture 123, excellent quality and great price, highly recommended! 5 stars”

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Posted 5 years ago

“Amazing. Ordered and received within 2 days. Only downside were the legs for the bed-frame but have decided to order some new taller and sturdier ones. The quality of the frame was amazing for the money.”

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Posted 5 years ago

“Delivered on time. All boxes in tact. Good quality triple bunk. Very pleased with finished result”

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Posted 5 years ago

“Delivery on time lovely delivery men Looks good up ok for price used some of the packing to plump up a bean bag”

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Posted 5 years ago

“delivered as stated and ottoman bed was great price.”

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Posted 5 years ago

“My delivery was scheduled for the 30th of June so I booked the day off work and waited. The delivery driver phoned me on the 30th saying that they only had one of two boxes so they were not bringing them. I got a phonecall from DX delivery saying that it was at the wrong depot and once they had located the other box they would arrange delivery and bring them both together. 6 days later delivery was rescheduled, I booked a further day off work and received another phonecall saying they only had one box again! DX delivery then told me that Furniture 123 had never sent the second half of the order to them!! I’m absolutely sick of this, the communication is poor and instead of trying to sort my issue out it seems like they’re pushing the blame between each other. All I want is my complete order. Tried to contact furniture 123 several times. After waiting one month for delivery even though the item was in stock when I ordered and then with the continuous mix up I’m extremely disappointed. My delivery is still not complete, I would like a full refund as I just cannot trust my product to be delivered when it is scheduled and I can’t afford another day off work.”

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Posted 5 years ago

“The furniture arrived on time and in excellent condition, all 3 boxes were intact no bruising on rips on them. Drivers were both very helpful and friendly”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews