Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thankyou for a brilliant service very efficient very helpful and above all lovely bedroom furniture. Thankyou”

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Posted 5 years ago

“First time ordered so was bit sceptical. Delivery on time and great product. Really happy with the overall service. Very quick especially considering lockdown.”

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Posted 5 years ago

“Lovely init easy to build and very good quality.”

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Posted 5 years ago

“Not unpacked yet as still decorating, however they gave me a approximate date of delivery due to covid19 and arrived the day the after their estimated date. Polite delivery guys .”

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Posted 5 years ago

“Brilliant value for money. Looks very exspensive peace of furniture Highly recommend.”

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Posted 5 years ago

“The delivery date was changed 3 times but I was fully aware of this and updated via email. Delivery men were polite.”

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Posted 5 years ago

“Very pleased with unit, packaging and Delivery fantastic. all good.”

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Posted 5 years ago

“Bed looks even better in person than in photo. Was a bit of a pain to build but worth it. Would defo buy from here again Only fault is the instructions weren't very clear and the bolts should if been in separate bags to make it easier to work put which bolts were what”

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Posted 5 years ago

“Absolutely beautiful bed! Easy to assemble too. Fit for a queen.”

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Posted 5 years ago

“Bed was fantastic, delivery efficient- would buy from here again”

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Posted 5 years ago

“Fantastic, easy to order & next day delivery”

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Posted 5 years ago

“Excellent product,fast delivery even though 1 table came in 2 separate boxes a day apart, could not get through to customer services so sent an e mail by the time they replied both boxes had been delivered.”

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Posted 5 years ago

“Absolutely beautiful product, stunning in person!! Delivery drivers were very friendly/helpful and professional.. item arrived in immaculate condition”

Furniture 123 5 star review on 28th June 2020

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Posted 5 years ago

“Delivery was good and arrived as expexted. Took a few hours to assemble the bed and it's def a 2 person job. Instructions could have been clearer and at one point had to guess the next stage. Pistons were faulty but customer service was very responsive and received the new parts in a few days. The bed looks great but the handle that stops the mattress from sliding off when raised keeps popping off so I've just taken it off. Suggest you scotchgard the velvet parts before use. All in all a good bed but instructions need to be improved.”

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Posted 5 years ago

“Started off really disappointed as the 2mtr hi gloss TV unit I ordered was advertises as a one week lead in for delivery. After payment was taken I was emailed the next day to inform the delivery estimated was 6 weeks. DX duly delivered 6 weeks later, the box was heavily damaged but thankfully all contents intact. The build was pretty straight forward with a clear instruction manual to work from. Once put together the unit is a very well constructed piece of furniture and I am more than happy with the finished article.”

Furniture 123 4 star review on 27th June 2020

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Posted 5 years ago

“Placed my order on the 11th June. Item should have arrive 18th, called on 19th to be advised it was scheduled for delivery on 25th. called on 25th as no delivery and after being on hold for an hour, was advised I should deliver on 22nd, update on 26th that the items out of stock until mid July. Wouldn’t mind but had the same chair on order with another company who let me down and delivery mid July so now in same position but now also out of pocket by £45 as got phone charges for calling them to chase my order but it was the only number available on the website. 🤬🤬🤬”

Furniture 123 1 star review on 27th June 2020

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Posted 5 years ago

“Very pleased with our purchase so far. Ordering process was easy, furniture was delivered on time if not a couple of days early. I was telephoned by furniture 123 to arrange exact day. Furniture well packaged and delivery driver was very helpful leaving the furniture where we wanted. Thanks all round. Have already recommended to family looking for furniture.”

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Posted 5 years ago

“Happy with the furniture I purchased. Very quick delivery”

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Posted 5 years ago

“Delivery was arranged 11th June never arrived u til 23rd June , was changed on 3 different occasions wich meant having to change bathroom fitters plus arrange for someone to be in for delivery each time it was rearranged ! Had same problem with appliances direct same company! Paid for next day delivery and was 4 days late even though had paid £30 for next day delivery ! Terrible delivery service , would not use this company or any sister company’s again !”

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Posted 5 years ago

“Very quick service”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews