Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic sofa, will buy from them again”

Helpful Report

Posted 5 years ago

“Brilliant delivery sooner than expected and excellent packaging. so pleased with my purchase, superb quality and true to description. from a very happy customer.”

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Posted 5 years ago

“Still haven’t received my furniture delivery but you’ve asked me to write a review so I will! I’ve tried calling, emailing and the instant messenger although this is permanently unavailable. I paid extra for express delivery and that was due for delivery last Friday.”

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Posted 5 years ago

“I haven’t yet received the item but I’m been asked for a review”

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Posted 5 years ago

“Good Quality nest of tables and quick delivery, many thanks”

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Posted 5 years ago

“Second bed we have bought abx very happy with both products in terms of quality and service. I would say the 2 hours suggested to put together is very optimistic as it took us over 5 (the last bed was a lot quicker).”

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Posted 5 years ago

“Fantastic delivery and notifications. Unit is also very good quality and I am a very happy customer. Will return.”

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Posted 5 years ago

“Ottoman arrived on time. My daughter absolutely loved it. Good value and looks great. Would definitely recommend!”

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Posted 5 years ago

“Delivered quickly, good quality table & chairs.”

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Posted 5 years ago

“Thank you side board amazing came on time. I needed it put on the 1st floor and delivery men would not take it up and just left it Need to employ more delivery men as the people that delivered it said it was to heavy to take up stairs I had to pay someone to take it up to my place”

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Posted 5 years ago

“Really pleased with my bench, makes a great addition to my hallway. Storage capacity is great. Had problems placing the order but customer service was helpful in sorting this out. Had a really long wait time so delivery was really slow. Waited a couple of months for this to arrive. Worth it as the product is great.”

Furniture 123 4 star review on 1st July 2020

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Posted 5 years ago

“It's the first time I have ordered from thos company. Amazing quality ottoman at a very fair price. Love the detail in the design. Easy ordering and prompt delivery too.”

Furniture 123 5 star review on 1st July 2020

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Posted 5 years ago

“Great choice, great price for the two ottomans I bought and great service. What’s not to like!!”

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Posted 5 years ago

“Super fast delivery with accurate details and timings. I bought a king bed which was easy enough to make by myself. Really good quality.”

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Posted 5 years ago

“Ordered a table for next day delivery almost 2 weeks ago, still hasn't been delivered. Furniture 123 customer service is shocking. Only 1 of 5 emessages replied too, basically telling me its not their issue its the delivery company (arrowxl, whose customer service is as bad). Non premium rate telephone numbers don't work either. Still no table and no refund.”

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Posted 5 years ago

“My daughter loves her new bed. It’s great quality, was easy to order and delivered quickly and efficiently”

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Posted 5 years ago

“The furniture set looks great arrived on the date set. Not the easiest set to assemble but good quality.”

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Posted 5 years ago

“Delivery guy called Macaulay was fantastic, followed intructions I left and called me on my mobile to say he had arrived, Far far superior service than Hotpoint that I received a few days earlier who were awful, Dropped tight to my door and so polite on the phone. Very happy and he needs recognition as delivery guys are not always this helpful. Thankyou Macaulay! Emily. 8 cary castle Torquay Tq14qz”

Furniture 123 5 star review on 30th June 2020

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Posted 5 years ago

“Excellent service delivered on time easy Assembly (done by myself) and the delivery drivers were fantastic. Would definitely buy again. Well worth the money”

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Posted 5 years ago

“Delivered when they said they would even in these difficult times. Good quality.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews