Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality and price”

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Posted 5 years ago

“Great piece of furniture. The colour is very light. Not a strong duck eggs blue colour. Otherwise a great product”

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Posted 5 years ago

“Our order was delayed and rescheduled six times, but they only told us on this the evening before the delivery was due each time, very frustrating , after several weeks of delays I wanted to cancel everything due to frustration but I could get hold of anyone, I emailed the customer service site but had no response , then it all finally arrived, The furniture was all fantastic and I’m glad we didn’t cancel, I did finally get a reply to my emails a week after delivery, I would have been happy to wait as long as we did if I had been told his , but there was no communication , So to summarise, great furniture, terrible service.”

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Posted 5 years ago

“Although delivery has taken a long time I am so pleased with the bed I ordered. It is so good quality, really sturdy and looks amazing.”

Furniture 123 4 star review on 30th June 2020

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Posted 5 years ago

“Happy with items ordered and they were delivered on time.”

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Posted 5 years ago

“Furniture is beautiful, construction instructions were clear and easy. Only slight downside was the delivery time but due to current circumstances understandable”

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Posted 5 years ago

“Bed was easy to order and at a great price. Due to Covid boxes where left outside door. Delivery drivers very nice.”

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Posted 5 years ago

“Very impressed with the quality of our console table. Beautiful piece of furniture. Properly protected in its packaging. Delivered as per requirement.”

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Posted 5 years ago

“Do not order anything from this company. Could not get through to speak to them on the phone to cancel my order that was placed on the 27/05/20. Money was taken out of my account immediately but I still have not received my order over a month later. Customer service via email has been useless , fobbed off at every turn, still not received my order or received a refund despite me asking for this 4 times! I should have gone to Wayfair! Which is where I plan to go from now on.”

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Posted 5 years ago

“Good quality chair. Colour as expected. Good communication and delivered as arranged.”

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Posted 5 years ago

“Pleasant staff on the phone and prompt delivery”

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Posted 5 years ago

“Obtained the product we wanted after greatadvise from sales rep. Delivery was changed to 5 days later than planned but good communication about the delivery prior to and on the day.”

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Posted 5 years ago

“I ordered an upholstered ottoman from Furniture 123. It came within 5 days and I was very pleased with it - a very nice piece of furniture, carefully wrapped and delivered exactly at the time in the computer notification .”

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Posted 5 years ago

“Customer service on line was very efficient. The price of the ottoman was very good as the quality of ottoman was excellent. Sturdy and very elegant with stud decoration. Looks great at the foot of my bed. Handy storage too. Delivery was on time with a smile. Thank you.”

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Posted 5 years ago

“Lovely piece of furniture. proper quality. Delivery was moved on a week but to be expected during Covid. Would definitely buy again.”

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Posted 5 years ago

“Hi I'm so pleased with my table the price and delivery was a good service”

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Posted 5 years ago

“Great service and delivered quicker than expected. 👍🏼”

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Posted 5 years ago

“Very impressed with the quality of our hallway bench and the delivery driver was both prompt and friendly. Thank You !”

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Posted 5 years ago

“Great Bench comfy and smart”

Furniture 123 5 star review on 29th June 2020

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Posted 5 years ago

“So happy with my new table, thanks”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews