Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time lovely delivery men Looks good up ok for price used some of the packing to plump up a bean bag”

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Posted 5 years ago

“delivered as stated and ottoman bed was great price.”

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Posted 5 years ago

“My delivery was scheduled for the 30th of June so I booked the day off work and waited. The delivery driver phoned me on the 30th saying that they only had one of two boxes so they were not bringing them. I got a phonecall from DX delivery saying that it was at the wrong depot and once they had located the other box they would arrange delivery and bring them both together. 6 days later delivery was rescheduled, I booked a further day off work and received another phonecall saying they only had one box again! DX delivery then told me that Furniture 123 had never sent the second half of the order to them!! I’m absolutely sick of this, the communication is poor and instead of trying to sort my issue out it seems like they’re pushing the blame between each other. All I want is my complete order. Tried to contact furniture 123 several times. After waiting one month for delivery even though the item was in stock when I ordered and then with the continuous mix up I’m extremely disappointed. My delivery is still not complete, I would like a full refund as I just cannot trust my product to be delivered when it is scheduled and I can’t afford another day off work.”

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Posted 5 years ago

“The furniture arrived on time and in excellent condition, all 3 boxes were intact no bruising on rips on them. Drivers were both very helpful and friendly”

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Posted 5 years ago

“Fantastic sofa, will buy from them again”

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Posted 5 years ago

“Brilliant delivery sooner than expected and excellent packaging. so pleased with my purchase, superb quality and true to description. from a very happy customer.”

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Posted 5 years ago

“Still haven’t received my furniture delivery but you’ve asked me to write a review so I will! I’ve tried calling, emailing and the instant messenger although this is permanently unavailable. I paid extra for express delivery and that was due for delivery last Friday.”

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Posted 5 years ago

“I haven’t yet received the item but I’m been asked for a review”

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Posted 5 years ago

“Good Quality nest of tables and quick delivery, many thanks”

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Posted 5 years ago

“Second bed we have bought abx very happy with both products in terms of quality and service. I would say the 2 hours suggested to put together is very optimistic as it took us over 5 (the last bed was a lot quicker).”

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Posted 5 years ago

“Fantastic delivery and notifications. Unit is also very good quality and I am a very happy customer. Will return.”

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Posted 5 years ago

“Ottoman arrived on time. My daughter absolutely loved it. Good value and looks great. Would definitely recommend!”

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Posted 5 years ago

“Delivered quickly, good quality table & chairs.”

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Posted 5 years ago

“Thank you side board amazing came on time. I needed it put on the 1st floor and delivery men would not take it up and just left it Need to employ more delivery men as the people that delivered it said it was to heavy to take up stairs I had to pay someone to take it up to my place”

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Posted 5 years ago

“Really pleased with my bench, makes a great addition to my hallway. Storage capacity is great. Had problems placing the order but customer service was helpful in sorting this out. Had a really long wait time so delivery was really slow. Waited a couple of months for this to arrive. Worth it as the product is great.”

Furniture 123 4 star review on 1st July 2020

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Posted 5 years ago

“It's the first time I have ordered from thos company. Amazing quality ottoman at a very fair price. Love the detail in the design. Easy ordering and prompt delivery too.”

Furniture 123 5 star review on 1st July 2020

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Posted 5 years ago

“Great choice, great price for the two ottomans I bought and great service. What’s not to like!!”

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Posted 5 years ago

“Super fast delivery with accurate details and timings. I bought a king bed which was easy enough to make by myself. Really good quality.”

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Posted 5 years ago

“Ordered a table for next day delivery almost 2 weeks ago, still hasn't been delivered. Furniture 123 customer service is shocking. Only 1 of 5 emessages replied too, basically telling me its not their issue its the delivery company (arrowxl, whose customer service is as bad). Non premium rate telephone numbers don't work either. Still no table and no refund.”

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Posted 5 years ago

“My daughter loves her new bed. It’s great quality, was easy to order and delivered quickly and efficiently”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews