Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 benches for dining room both came with no screws and instructions eventually screws were sent in post then after along wait instructions for chest of drawers were emailed not much use when you have benches to put together finally correct email sent would definitely give 10/10 for the actually benches but unfortunately not for customer service which took around 2 months to finally receive what we needed but then maybe covid is to blame x”

Helpful Report

Posted 5 years ago

“PLEASE DO NOT USE THIS COMPANY. I still have no goods and no refund despite writing terrible reviews each and every day and having spoke to a customer service manager that assured me my refund was in process (this was a week ago) !!! Trading standards it is .....”

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Posted 5 years ago

“Items delivered 24th June. One parcel missing, which was reported by email immediately. Had one email to apologise, asking for parcel number of missing item, and nothing since. Not impressed with lack of communication. In my opinion, the company should have re-sent the goods which were missing. Haven’t opened the other boxes, therefore can’t comment on quality of goods.”

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Posted 5 years ago

“Ordered my furniture on 7th June, was emailed the next day to say it had left the warehouse. Now been told it wont be delivered until the end of July. So...don't order if you're in a hurry! Hopefully the table and chairs will be perfect when they eventually arrive”

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Posted 5 years ago

“service on time and courteous. Bed settee looks good, easy to put together. Can't comment yet on quality as only used twice.”

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Posted 5 years ago

“Really pleased with the chest of drawers I bought from Furniture 123, Keeping me updated via text, and the delivery men were on time too. Will definitely order from you in the future.”

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Posted 5 years ago

“Been searching for a particular table for months but left my email to be notified when it was back in stock. Delivery 2 days later by 2 great lads who were lovely. Fantastic service”

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Posted 5 years ago

“This company are a complete shambles, still no order recieved and no refund . I have spoke to a manager to phoned me twice, who confirmed my refund would be processed. Still no refund.....please do not order ANYTHING from this company. Next step for me is trading standards and ombudsmen .”

Helpful Report

Posted 5 years ago

“Our delivery kept getting delayed and we were informed via email. We were sleeping on the floor having sold our old bed and mattress expecting our new bed and mattress to be delivered on time. When it was delayed for the second time I took it upon myself to check the website. I discovered the bed frame was in stock but the mattress was out of stock for another 6 weeks! The last email we had gave another 2 day delivery delay which didn't add up and I suspected we would just keep getting automatic emails to say our delivery is delayed every few days until the mattress became available in 6 weeks. I sent an email to the company which after 2 days was not responded too and I got another "your delivery is deleted" email. I called customer service and got through to someone very helpful who confirmed my suspicions. They quickly apologised and agreed to cancel the mattress from my order and arranged for the Bedframe to be delayed the next morning. I ordered a mattress from a different company and they offered free next delivery so it all worked out ok. The actually Bedframe was a challenge to put together, it took the best part of 3 hours and at the very end we were missing a single plastic connector for the slats. The bed itself is gorgeous and the customer service when I reached out was great but some issues with the delivery date and missing part means I gave 3 stars.”

Furniture 123 3 star review on 4th July 2020

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Posted 5 years ago

“Absolute quality service I ordered my garden furniture at daft o clock time in the morning because these cube sets are hard to get hold off I placed my order early hours Friday morning I recieved the set Saturday morning with the delievery lads keeping me posted that they will be there in half hour so you had time to get sorted.. Defo order from here again that’s for sure!”

Furniture 123 5 star review on 4th July 2020

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Posted 5 years ago

“Love these tables. Just tiny dent in one which spoilt it a tiny bit ( but not enough to return). They were well packed and delivery was very quick.”

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Posted 5 years ago

“Bought the Harper grey 3door, 3 drawer wardrobe. Really pleased with it. Very sturdy and my husband managed to assemble it without any swear words!!! He did it by himself aswell. Had a couple of cancelled delivery dates but other than that, no problems. Would probably use this company again”

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Posted 5 years ago

“Excellent packaging, not so much as a scratch during transit. Reasonably easy to put together, very good quality, looks lovely.”

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Posted 5 years ago

“Please do not buy anything from this company. If I could have given no stars I would but no option for that. Long story short, I ordered a mirror 27/05/20 , I have never recieved the mirror , I have been asking for a full refund for over 3 weeks now , customer service manager phoned me x2 now advising they will provide a refund but still nothing. Not the managers fault he is just caught up in this and has been very polite during our calls but this company really need to get their act together . I only wish I had read the reviews before I ordered my mirror. So to date 5 weeks down the line , no mirror and still no refund. Please go to wayfair, far more organised and trustworthy company.”

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Posted 5 years ago

“Very well made easy to put together love it loads of storage solid bet. Velvet is gorgeous. Thank you so much. My daughter ordered one as well”

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Posted 5 years ago

“Delivery was quick, boxes a bit battered but no damage to goods. Table and chairs were relatively easy to put together although bottom of instructions were chopped off. Would like parts numbered, the way the screws were bagged made it clear which to use. Pleased with it😊”

Helpful Report

Posted 5 years ago

“The bed I ordered for my daughter arrived with one part it didn't need instead of one that it did. Contacted Furniture 123 via their emessage explaining the situation and they haven't bothered to respond. I could always call the premium rate telephone number that they use but I don't think so.... Rubbish customer service.”

Helpful Report

Posted 5 years ago

“Happy with the purchase of Harper white 3 door wardrobes ... Took a bit of assembling but well worth it Definitely requires two for assembly weight wise ... Couple of small dents at corners and one of the drawer backs was split , but all remain hidden. so decided to accept Well packaged and solid units once put together ..Replaced Handles improved the look .. Products were shown as in stock ready for delivery , but once ordered the delivery dates were extended twice as they were waiting on stock ? so maybe a bit misleading on that front. Disappointed after placing initial order I decided to purchase a second unit... Had to pay delivery costs twice as it was not possible to merge the orders into one. I reckon a postage refund on one of the units would have been a good gesture after spending several hundred on furniture. Otherwise”

Furniture 123 4 star review on 3rd July 2020

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Posted 5 years ago

“Delivery came as expected excellent service defo use again”

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Posted 5 years ago

“Still waiting for customer services to get in touch regarding replacements / refund for damaged parts. contacted twice through their e message, contact number not in service”

Furniture 123 2 star review on 3rd July 2020

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews