Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scandi Briana table is lovely, really good quality. Easy ordering, delivered on time and easy assembly”

Furniture 123 5 star review on 26th June 2020

Helpful Report

Posted 5 years ago

“Lola Furniture is beautiful. The colour Of the knobs and legs are described aS rose gold, this is not the case it is a much more neutral bronze colour. The products were packaged very securely and the legs were easy enough to assemble.”

Furniture 123 5 star review on 25th June 2020

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Posted 5 years ago

“Website promised 1. Confirmation of the delivery day 24 hours beforehand. .2. Notification of a 4-hour time slot, by email and text, on the evening before delivery. 3. A call,from the driver on the day to say he was on his way. None of that happened. All we got was an email on June 18 to say delivery would be on June 24. In fact the order arrived on June 23 without any advance warning, early in the morning, just as the recipient, my daughter, was about to leave for work. Because the delivery was very heavy packages to construct a bed, she was unable to get it inside the house on her own, and had to leave it in an unsecured position all day while she was at work. Help for her would have been in place if the company’s delivery promises had been kept. (I accept Covid restrictions don’t allow delivery men to enter houses). It was sheer chance that there was someone in the house when the delivery arrived, and fortunate that there was no thief with a vehicle around during the day to take advantage of a golden opportunity. What a shambles of a delivery service. Good job the bed seems ok.”

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Posted 5 years ago

“Excellent quality childrens bunk beds. Really friendly courier service aswell. Thank you.”

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Posted 5 years ago

“Good price for high gloss TV unit, well packed and delivered on time. Instruction good and simple to follow, however the fitting of the draw runners didn't follow the same format and took 3 attempts to get right. All in all for a 2m unit it was easy to build.”

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Posted 5 years ago

“A lot of parts, but snd results looks great. Think the main bed will last but not so sure about the extra. My son his very happy”

Furniture 123 4 star review on 25th June 2020

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Posted 5 years ago

“Fabulous up to date service from Furniture 123. Was kept in touch through out. Only trouble was delivery allocated slots failed miserably. My drawers was a day late and my lamp 3 days late.”

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Posted 5 years ago

“Ordering process was really easy and originally had a delivery date of the 15th June. This was pushed back to the 17th June which wasn't an issue for us. The bed was very well packaged with plenty of protection around it. Instructions were simple enough but took around 4 hours to build, mainly as only 1 of us could do the last 2 hours of it. Would be quicker with two people doing all of it. Once completed its a sturdy bed which looks good in our room and the room feels so much bigger as prior to this we had a king size scroll bed. Only down side is it looks a little beige rather than a true grey but still happy with it.”

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Posted 5 years ago

“Usually for this kind of price the quality would not be so good but the console table is excellent quality. Able to build on my own no problem and didn't take too long. Looks great in the small space in my hallway and the high gloss is beautiful. Would recommend! :)”

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Posted 5 years ago

“Very quick delivery easy to assemble all in all a nice sturdy piece of furniture”

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Posted 5 years ago

“Lack of response, no delivery update, item over 3 weeks late. Cancelled order and still waiting for my refund....”

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Posted 5 years ago

“I’m not sure I would recommend this company and now having read the experience of other people I know I wouldn’t use the company again. Did not deliver when they said they would and absolutely no communication even thought I emailed. I was left wondering if and when my table would arrive. It was supposed to arrive in the Friday and I’d sorted the space so it would be done and dusted for the weekend! Anyway it did arrive eventually on the Monday The table itself is ok, you get what you pay for and I didn’t pay a lot but it’s fine for me for a couple of years or so. Mechanism to extend table is tricky but hey ho, it’s cheaply made. You can buy this table on quite a few other sites for a bit extra....next time I’d pay the bit extra....what price sanity?? This company need to be aware that in the 21st century the customer is king and communication is everything”

Helpful Report

Posted 5 years ago

“ordered garden mirror, which was delivered several days before the estimated date. Price was competative. will be looking foe another mirror for further down the garden.”

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Posted 5 years ago

“Bed looks great just fiddly to put together but it’s worth it!”

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Posted 5 years ago

“Epic Failure...Again. I ordered a table set from Furniture123 from their website. After accepting my payment and setting a delivery time, they then changed the delivery time, which fell outside of the window in which I needed it. Their response was basically too bad. I canceled the order. A month or so later, my wife still wanted the two tables. Well, Furniture 123 failed, so I went to Amazon and ordered the table. I could only order one from that vender, but there were several, so I ordered the second, not realizing it was furniture 123. The first table showed up just fine with no issues. The furniture 123, well, it never did show up complete. The chairs showed up two weeks late; the table never arrived. I requested a refund. They said no problem and set up a time to get the chairs. The time came and went to pick up the chairs, and they are still sitting here, taking up room in my flat. The refund I had to go to amazon to get because Furniture 123 never did that either.”

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Posted 5 years ago

“So so so in love with our new ottoman velvet studded bed was more stunning and better quality then I gave it credit for for the price it’s made our nights sleep improve massively as out matterous feels brand new again we love it fast delivery could of done with having it braught in but totally understandable jue to the covid times and safety reasons but yes would highly recommend to everyone”

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Posted 5 years ago

“Friendly , polite & outstanding ! Product is perfect . Highly recommend”

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Posted 5 years ago

“Efficiently delivered, very helpful delivery team.”

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Posted 5 years ago

“exactly as described,and price acceptable for items.”

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Posted 5 years ago

“Mattress arrived sooner than expected and is very comfortable indeed.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews