Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, amazing price and arrived quickly! Would definitely recommend.”

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Posted 5 years ago

“Bed never arrived. Can't get hold of anyone. Appalled”

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Posted 5 years ago

“Great product, really looks stunning and for a 'flat pack' style of furniture I was impressed by the quality of materials used and the ease of assembly. The whole process from order to delivery was good and efficient with plenty of contact from Furniture 123 to keep you informed. Recommend.”

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Posted 5 years ago

“Great product at a great price... really pleased with the ottoman footstool.”

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Posted 5 years ago

“Very pleased, informative information from ordering to delivery. Product delivered as described, delivered with packaging intact & time allocated. Many thanks.”

Furniture 123 5 star review on 24th June 2020

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Posted 5 years ago

“Lovely tv Stand. As advertised. Arrived quick. Brilliant service”

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Posted 5 years ago

“Delivery service was brilliant after ordering it came within 4 days. It did take us almost 3 hours to put together but it's lovely and very sturdy and looks amazing!”

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Posted 5 years ago

“Would definitely recommend”

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Posted 5 years ago

“I am so impressed with the service. The delivery came The next day as mentioned On the website, had no issue with the order and the drawers I ordered are exactly as they are shown on the website. Definitely recommend buying from Furniture 123.”

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Posted 5 years ago

“Delivery good Pleased with items - not brilliant quality but pay for what you get. Does the job.”

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Posted 5 years ago

“Ordered and came within a few days. Really good quality bed trundle bed ideal for my youngest. Email updates on delivery time was brilliant.”

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Posted 5 years ago

“Just had my second purchase through Furniture 123 and very pleased with all round service on both occasions”

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Posted 5 years ago

“Didn’t have anything I ordered in stock, they refunded half the order as chair no longer available from supplier, however ordered and got delivered the exact same chair from another company that came from same supplier. Still waiting for desk been 4 weeks now, still no update when it will arrive if ever!”

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Posted 5 years ago

“Excellent delighted with my sofas exactly as pictured on line arrived on the date and the delivery guys were helpful and polite definitely use you again. One happy customer 👍”

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Posted 5 years ago

“Absolutely spot on Highly satisfied with the T. V. Cabinet. Cheers”

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Posted 5 years ago

“Helpful, friendly and rapid ordering and delivery. Garden furniture was really good quality and much nicer than the online pictures. The only negative is they did not phone 30 minutes before delivery as advised they would do.”

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Posted 5 years ago

“My fireplace is absolutely beautiful and well worth the money i paid delivered on time by 2 lovely gentlemen all in all 1 very happy customer 😁”

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Posted 5 years ago

“Really happy with the large quilted velvet pouffe ordered as a desk chair for my daughter’s bedroom.”

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Posted 5 years ago

“Great customer service and fast responses. Waited around 6 weeks for my item to come into stock and was delivered on the date they said. Very pleased!!”

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Posted 5 years ago

“Truly awful. Delivery took two weeks. Was sent wrong link in email so could not check progress. Two days I was told delivery would happen, it did not (and as I said above I could not check progress). Was promised a time slot for the eventual day so wouldn't have to wait in all day - promise not kept. I understand the health emergency is making things difficult, but there's no excuse for this, and your attitude throughout was casual ivf not dismissive. At least you refunded the delivery charge which was something, but I'd be very hesitant to use you again. Sorry. Oh, and the question below - "Who made the delivery?" I don't even know! because you failed to supply the information!”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews