Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They claimed they have speedy delivery and that’s why I ordered a bed on their website. The delivery didn’t happen on the day they mentioned and they supposed to update me on the new date which I haven’t received yet. I haven’t received the bed yet and when I call there is an hour waiting time. No reply to my emails and today they sent an email and asked about Positive review!! Worst experience ever! Never use this company”

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Posted 5 years ago

“Absolutely beautiful thank you”

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Posted 5 years ago

“Delivery and service was much quicker than expected but the quality of the item is poor and not as expected.”

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Posted 5 years ago

“Love my shoe rack.”

Furniture 123 5 star review on 22nd June 2020

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Posted 5 years ago

“2nd ottoman bed I have bought from here. Lovely, sturdy and easy to assemble. Love my beds so much might buy a 3rd one. Only little thing on the 2nd bed there were a few marks on the material so bit disappointed there. On the whole really happy 😃”

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Posted 5 years ago

“Absoultey fantastic service. Bed is beautiful very good quality, although took hours to build 😂😂😂😂 daughter is so happy with her new bedroom.”

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Posted 5 years ago

“NITEMARE BED CAME SATURDAY BASE MISSING, bolts missing No one to speak to Chat on line not working Did get through today and I was 100th in que not heard a thing all day!!!!! U couldn’t make it up Having to sleep on floor as we have dismantled our bed No communication at all Shocking shocking”

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Posted 5 years ago

“I still haven’t received my order, I should have received it last Friday. Customer services rand me back and cut me off, I have had to email twice, I have also sent 2 emessages today and no answer from anyone. The worst service I have ever not received!!!”

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Posted 5 years ago

““I've furnished two bedrooms with a bed and furniture from Furniture123. Delivery was fast & well packaged. The furniture was excellent quality for the price that you pay. I also needed assistance from Customer Service, who were professional, dealt with my problem quickly and to my satisfaction. I highly recommend them.”

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Posted 5 years ago

“Advertised as a solid wood chest of drawers but theres no way it is.”

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Posted 5 years ago

“Beautiful bed!!”

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Posted 5 years ago

“Delivered on date specified with no issues.”

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Posted 5 years ago

“Very good service. Dispatched quickly and was phoned half hour before arriving. Chair was exactly as described and good quality”

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Posted 5 years ago

“Really quick and efficient delivery.. Great value for good quality chairs”

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Posted 5 years ago

“Absolutely love my lamp looks very posh and match’s both my living room and dining room - wish I’d bought 2 to save on postage but I will be buying another!”

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Posted 5 years ago

“I've had a number of prices of furniture from Furniture123. Delivery is always fast & well packaged. The furniture is always excellent qaulity for the price that you pay. I highly recommend them.”

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Posted 5 years ago

“Arrived really quickly Good quality solid item I put it together myself in around an hour and a half Looks really good”

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Posted 5 years ago

“Great bunk beds, great delivery, great service...thank you x”

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Posted 5 years ago

“Bought a mirrored table. Was kept posted about delivery updates. Second time I've shopped with Furniture 123. Hopefully will be shopping again for living room furniture.”

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Posted 5 years ago

“So pleased with our TV unit, a gorgeous piece of furniture at a really good price. Will be back for more.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews