Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,962 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd ottoman bed I have bought from here. Lovely, sturdy and easy to assemble. Love my beds so much might buy a 3rd one. Only little thing on the 2nd bed there were a few marks on the material so bit disappointed there. On the whole really happy 😃”

Furniture 123 5 star review on 22nd June 2020

Helpful Report

Posted 5 years ago

“Absoultey fantastic service. Bed is beautiful very good quality, although took hours to build 😂😂😂😂 daughter is so happy with her new bedroom.”

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Posted 5 years ago

“NITEMARE BED CAME SATURDAY BASE MISSING, bolts missing No one to speak to Chat on line not working Did get through today and I was 100th in que not heard a thing all day!!!!! U couldn’t make it up Having to sleep on floor as we have dismantled our bed No communication at all Shocking shocking”

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Posted 5 years ago

“I still haven’t received my order, I should have received it last Friday. Customer services rand me back and cut me off, I have had to email twice, I have also sent 2 emessages today and no answer from anyone. The worst service I have ever not received!!!”

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Posted 5 years ago

““I've furnished two bedrooms with a bed and furniture from Furniture123. Delivery was fast & well packaged. The furniture was excellent quality for the price that you pay. I also needed assistance from Customer Service, who were professional, dealt with my problem quickly and to my satisfaction. I highly recommend them.”

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Posted 5 years ago

“Advertised as a solid wood chest of drawers but theres no way it is.”

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Posted 5 years ago

“Beautiful bed!!”

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Posted 5 years ago

“Delivered on date specified with no issues.”

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Posted 5 years ago

“Very good service. Dispatched quickly and was phoned half hour before arriving. Chair was exactly as described and good quality”

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Posted 5 years ago

“Really quick and efficient delivery.. Great value for good quality chairs”

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Posted 5 years ago

“Absolutely love my lamp looks very posh and match’s both my living room and dining room - wish I’d bought 2 to save on postage but I will be buying another!”

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Posted 5 years ago

“I've had a number of prices of furniture from Furniture123. Delivery is always fast & well packaged. The furniture is always excellent qaulity for the price that you pay. I highly recommend them.”

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Posted 5 years ago

“Arrived really quickly Good quality solid item I put it together myself in around an hour and a half Looks really good”

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Posted 5 years ago

“Great bunk beds, great delivery, great service...thank you x”

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Posted 5 years ago

“Bought a mirrored table. Was kept posted about delivery updates. Second time I've shopped with Furniture 123. Hopefully will be shopping again for living room furniture.”

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Posted 5 years ago

“So pleased with our TV unit, a gorgeous piece of furniture at a really good price. Will be back for more.”

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Posted 5 years ago

“I ordered a wardrobe and got it delivered the next day even in these difficult times of covid 19. Very happy with the product now it's assembled! Either my man needs a DIY course or it was rather complicated to put together. I think it's 50/50!!”

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Posted 5 years ago

“I ordered a footstool and it is amazing such quick delivery too. Well happy!”

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Posted 5 years ago

“Great updates on stock availability, speedy delivery once item came in stock and delivery service was excellent with communication and assisting into hallway.”

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Posted 5 years ago

“Interesting that the “how did we do?” e-Mail has come before the actual parcel. I can’t review the item as it’s not arrived yet and I can’t get any response from ARROWXL (Courier). I don’t appreciate getting an email saying that it will be delivered on the 18th, then making sure I have it off work losing a days holiday and then getting a text on the morning saying it won’t be getting delivered because they can’t find it in their warehouse(very unorganised). So now I have to book another day off for whenever this parcel arrives, as Iv had know updates on when it could be. I paid just short of £5 for the delivery and now It’s going to be at least four days later than the first time it was expected. I don’t quite understand why companies choose to go with couriers that have a google review rating of 1.8 out of 5 stars. I get that they may be cheaper than others, But you pay for cheap you get a cheap service. I personally won’t use this site again if furniture 123 continue to use arrowxl and definitely won’t recommend it to any either. As I don’t use Disney’s site due to them using “Hermes” who are also terrible. Ups, Dpd, Royal Mail, Parcel force all much better companies.”

Helpful Report

Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,962 reviews