Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 6,001 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 6,001 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absoultey fantastic service. Bed is beautiful very good quality, although took hours to build 😂😂😂😂 daughter is so happy with her new bedroom.”

Helpful Report

Posted 5 years ago

“NITEMARE BED CAME SATURDAY BASE MISSING, bolts missing No one to speak to Chat on line not working Did get through today and I was 100th in que not heard a thing all day!!!!! U couldn’t make it up Having to sleep on floor as we have dismantled our bed No communication at all Shocking shocking”

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Posted 5 years ago

“I still haven’t received my order, I should have received it last Friday. Customer services rand me back and cut me off, I have had to email twice, I have also sent 2 emessages today and no answer from anyone. The worst service I have ever not received!!!”

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Posted 5 years ago

““I've furnished two bedrooms with a bed and furniture from Furniture123. Delivery was fast & well packaged. The furniture was excellent quality for the price that you pay. I also needed assistance from Customer Service, who were professional, dealt with my problem quickly and to my satisfaction. I highly recommend them.”

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Posted 5 years ago

“Advertised as a solid wood chest of drawers but theres no way it is.”

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Posted 5 years ago

“Beautiful bed!!”

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Posted 5 years ago

“Delivered on date specified with no issues.”

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Posted 5 years ago

“Very good service. Dispatched quickly and was phoned half hour before arriving. Chair was exactly as described and good quality”

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Posted 5 years ago

“Really quick and efficient delivery.. Great value for good quality chairs”

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Posted 5 years ago

“Absolutely love my lamp looks very posh and match’s both my living room and dining room - wish I’d bought 2 to save on postage but I will be buying another!”

Furniture 123 5 star review on 22nd June 2020

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Posted 5 years ago

“I've had a number of prices of furniture from Furniture123. Delivery is always fast & well packaged. The furniture is always excellent qaulity for the price that you pay. I highly recommend them.”

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Posted 5 years ago

“Arrived really quickly Good quality solid item I put it together myself in around an hour and a half Looks really good”

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Posted 5 years ago

“Great bunk beds, great delivery, great service...thank you x”

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Posted 5 years ago

“Bought a mirrored table. Was kept posted about delivery updates. Second time I've shopped with Furniture 123. Hopefully will be shopping again for living room furniture.”

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Posted 5 years ago

“So pleased with our TV unit, a gorgeous piece of furniture at a really good price. Will be back for more.”

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Posted 5 years ago

“I ordered a wardrobe and got it delivered the next day even in these difficult times of covid 19. Very happy with the product now it's assembled! Either my man needs a DIY course or it was rather complicated to put together. I think it's 50/50!!”

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Posted 5 years ago

“I ordered a footstool and it is amazing such quick delivery too. Well happy!”

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Posted 5 years ago

“Great updates on stock availability, speedy delivery once item came in stock and delivery service was excellent with communication and assisting into hallway.”

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Posted 5 years ago

“Interesting that the “how did we do?” e-Mail has come before the actual parcel. I can’t review the item as it’s not arrived yet and I can’t get any response from ARROWXL (Courier). I don’t appreciate getting an email saying that it will be delivered on the 18th, then making sure I have it off work losing a days holiday and then getting a text on the morning saying it won’t be getting delivered because they can’t find it in their warehouse(very unorganised). So now I have to book another day off for whenever this parcel arrives, as Iv had know updates on when it could be. I paid just short of £5 for the delivery and now It’s going to be at least four days later than the first time it was expected. I don’t quite understand why companies choose to go with couriers that have a google review rating of 1.8 out of 5 stars. I get that they may be cheaper than others, But you pay for cheap you get a cheap service. I personally won’t use this site again if furniture 123 continue to use arrowxl and definitely won’t recommend it to any either. As I don’t use Disney’s site due to them using “Hermes” who are also terrible. Ups, Dpd, Royal Mail, Parcel force all much better companies.”

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Posted 5 years ago

“I ordered the item on the Sunday and it arrived on the Tuesday morning. Lovely item for the price. Really happy with the item and the overall service. Thank you.”

Furniture 123 5 star review on 21st June 2020

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 6,001 reviews