Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent product excellent service.”

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Posted 5 years ago

“Delivered on date advised. Straightforward to assemble although took considerably longer that instructions suggested.”

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Posted 5 years ago

“Next day delivery is taking two weeks.”

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Posted 5 years ago

“Great items always available at a decent price. They also get delivered the next day.”

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Posted 5 years ago

“Just love love love my teal love chair and foot stool ,very well made and looks gorgeous. Brilliant delivery too arrived on time and delivery man was very helpfully, by bringing it in for me 👍 100% VERY HAPPY CUSTOMER”

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Posted 5 years ago

“Didn’t tell my order had a 2 month lead time until after I payed”

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Posted 5 years ago

“Mid-sleeper cabin bed. Pricing was very good and assembly was easy. Delivery was ok. The couriers were miserable, borderline rude and did not reflect the high level of customer service received from Furniture 123.”

Furniture 123 4 star review on 17th June 2020

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Posted 5 years ago

“Bought a lovely amberglow fire surround, bit pricey but it is different. Thought the delivery charge was a bit excessive.”

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Posted 5 years ago

“Table and chairs so gorgeous..delivery brilliant ...couldn't fault the service .”

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Posted 5 years ago

“Delivered on time and the parasol is great no issues easy assemble, looks fabulous. Received phone call day of e see livery 25 mins before arrival!”

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Posted 5 years ago

“Single bed with trundle. Arrived on time, feels very sturdy, easily assembled, looks good. I'm very pleased with it.”

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Posted 5 years ago

“Love my footstool so good for the price thank you so much!!”

Furniture 123 5 star review on 17th June 2020

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Posted 5 years ago

“Great. nice and smooth transaction Thanks fire looks great”

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Posted 5 years ago

“Great service , very pleased with our table & chairs!”

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Posted 5 years ago

“Bought a lovely fire and couldn't believe the price! I ordered it on the Tuesday evening and it was delivered Thursday afternoon. It is absolutely stunning.”

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Posted 5 years ago

“Great experience/customer service despite slightly delayed delivery but to be expected in the current situation. Quality product for great price-thanks!”

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Posted 5 years ago

“It was great that you were able to deliver during Lockdown and that delivery was free and within 48 hours. There was an item missing from the delivery. It took me two days to get through to you on the phone to rectify this, which was understandable in the current situation, but I wish your phone line had been more honest (the callback time was said to be an hour and a half and I did not received a call that day, over 7 hours later!). The order was really well packaged. The instructions were really easy to follow, although the suggested assembly time scale was optimistic to say the least! We're really pleased with the cabin bed that we purchased especially for the price.”

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Posted 5 years ago

“The worst company I have ever ordered from! I have been trying to cancel an order for over 6 weeks as I didn't want to wait 2 months for it to be delivered, have spoken to multiple advisors all giving me the same answer and yet I am still awaiting my refund. AWEFUL. WILL NOT ORDER ANYTHING AGAIN!”

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Posted 5 years ago

“Second order from here love their stuff 😍”

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Posted 5 years ago

“Delivery service was on time and kept me informed. Covid restrictions meant delivery was to ground floor - don't know what happens at other times. Boxes were very heavy to move up 2 flights of stairs (wardrobe). Packaging was thorough and secure. On removing packaging one panel was marked and another had a poorly finished edge. Must have been like that before packing. Fortunately neither was obvious when built and in place. Some concern about how flimsy the doors are in relation to how strong the door catches are. You have to really pull or push to open and close which bends the doors and time will tell if this is a problem. It looks good.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews