Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a wardrobe and got it delivered the next day even in these difficult times of covid 19. Very happy with the product now it's assembled! Either my man needs a DIY course or it was rather complicated to put together. I think it's 50/50!!”

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Posted 5 years ago

“I ordered a footstool and it is amazing such quick delivery too. Well happy!”

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Posted 5 years ago

“Great updates on stock availability, speedy delivery once item came in stock and delivery service was excellent with communication and assisting into hallway.”

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Posted 5 years ago

“Interesting that the “how did we do?” e-Mail has come before the actual parcel. I can’t review the item as it’s not arrived yet and I can’t get any response from ARROWXL (Courier). I don’t appreciate getting an email saying that it will be delivered on the 18th, then making sure I have it off work losing a days holiday and then getting a text on the morning saying it won’t be getting delivered because they can’t find it in their warehouse(very unorganised). So now I have to book another day off for whenever this parcel arrives, as Iv had know updates on when it could be. I paid just short of £5 for the delivery and now It’s going to be at least four days later than the first time it was expected. I don’t quite understand why companies choose to go with couriers that have a google review rating of 1.8 out of 5 stars. I get that they may be cheaper than others, But you pay for cheap you get a cheap service. I personally won’t use this site again if furniture 123 continue to use arrowxl and definitely won’t recommend it to any either. As I don’t use Disney’s site due to them using “Hermes” who are also terrible. Ups, Dpd, Royal Mail, Parcel force all much better companies.”

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Posted 5 years ago

“I ordered the item on the Sunday and it arrived on the Tuesday morning. Lovely item for the price. Really happy with the item and the overall service. Thank you.”

Furniture 123 5 star review on 21st June 2020

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Posted 5 years ago

“Excellent ottamon bed. Reasonably priced. Daughter loves it thank you”

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Posted 5 years ago

“Great selection of beds, Great communication, and our bed looks just like the picture.”

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Posted 5 years ago

“Lovely quality products, really well packaged up. Quick delivery. Really good overall.”

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Posted 5 years ago

“Exactly as described and what I wanted. Arrived earlier than anticipated by 2 great delivery men. Adds a modern updated look to the room. Ideal for a couple but probably not up to a robust family with young children jumping around on it.”

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Posted 5 years ago

“Bed material is lovely and soft, doesn’t look cheap. The assembly took more than 3 hours only because certain bits were quite fiddly and the slats seemed too big to slot in unless you loosened screws in certain other areas, which created another problem once we wanted to put the screws back after putting in the slats. Had to maneuvre it about a bit to get everyone fitted and tightened. All in all apart from the assembly it’s a great bed, higher than I expected it to be which is great. Makes my old mattress feel new which is weird. Love it.”

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Posted 5 years ago

“Excellent service, my console table came in few days, I am very pleased with it and would definitely use this company again.”

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Posted 5 years ago

“Customer service was 5 star fell in love with my console table and mirror looks amazing”

Furniture 123 5 star review on 20th June 2020

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Posted 5 years ago

“Kept us informed of progress regarding our order through regular emails. Delivery team were prompt and courteous. Products were good quality. All parts were clearly marked, including fixings, although bed was a bit tricky to assemble.”

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Posted 5 years ago

“Very nice”

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Posted 5 years ago

“Brilliant service and fire was stunning...second time ave ordered off this website and comes next day”

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Posted 5 years ago

“Ordered a electric fire 🔥 and must say I love it. Service and delivery excellent”

Furniture 123 5 star review on 19th June 2020

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Posted 5 years ago

“haven't received the item yet !”

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Posted 5 years ago

“Good quality”

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Posted 5 years ago

“A high quality product which was delivered to time and was very carefully packaged to ensure that it arrived free of damage. We will certainly be using this company again for future purchases of bedroom furniture.”

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Posted 5 years ago

“Very happy with the delivery on time .”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews