Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Furniture was delivered on time and was easy to put together.all good.”

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Posted 5 years ago

“Lights were clearly advertised, price was very competitive, quality of products rivals that of top high st brands, Delivery was very quick 2 days early in fact. I'm very happy with dealing with Furniture123, and WILL be using them again.”

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Posted 5 years ago

“Well made, value for money, Took 5 hours to assemble”

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Posted 5 years ago

“Great quality furniture that’s hand made and sustainable at a reasonable price, delivered in days not weeks! Well done! In contrast - the designer furniture I ordered from well known brands took weeks to come and had faults!”

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Posted 5 years ago

“Absolutely amazing service... I was so pleased with the products too, better that I anticipated. Great price. Will be back x”

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Posted 5 years ago

“Very quick delivery, kept up to date. Great quality furniture for the price. Bought two cabin beds my son and daughter love them”

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Posted 5 years ago

“Every step of the purchase from this company was excellent. Would definitely buy from them again.”

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Posted 5 years ago

“Amazing service, next day delivery even though it was a Bank Holiday, really nice guys who delivered, keeping to the social distancing rules. Credit where credit is due, part of my order was hidden behind other products on the vehicle. They unloaded everything to get to it. Would highly recommend.”

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Posted 5 years ago

“Our pouffe arrived on time and was perfect, nothing wrong with it and looked exactly how I was expecting it too. The ottoman element to our pouffe was also much better quality than I expected it to be for the price as well and seems like a piece we’ll have for years to come!”

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Posted 5 years ago

“Excellent service 😊”

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Posted 5 years ago

“Decent website, competitively priced, good comms fast ex stock delivery. Pleased with the small drop leaf table purchased to replace our old one which was showing it’s age.”

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Posted 5 years ago

“I got a living room table and loved it and great service”

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Posted 5 years ago

“Excellent service, great quality furniture, easy to follow instructions. Wasn't happen about having to pay £50 delivery just because I stay in Scotland, but well worth it, arrived undamaged (which is not always the case with other companies) and well packed and before expected date. Very happy.”

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Posted 5 years ago

“Ordered 2 beds from furniture 123. Kindsize ottoman bed and a cabin bed for our little girl. Both arrived promptly, within a couple of days. Our king size bed, was missing 1 box. However the driver informed us of this, before even taking the boxes off the truck. Asked whether we wanted to part accept delivery and the office would get our "missing box" out asap. Or reject. We of course part accepted. We were decorating the rooms, so was no real rush anyway. However the "missing box" was delivered the next day. When we went to build our little girls bed, unfortunately 1 bed leg was damaged. However I called the office, got a call back from the queuing process, as lines were a busy, so I didn't have to hold. Explained the situation, they apologised and arranged delivery of the leg straight away, no hassel and came the next day! Our beds are amazing! Have nothing but compliments. They're sturdy and amazing value for money! Although there was a couple of very minor hiccups, the way the company and people reacted, was first class customer service! I would highly recommend based on the products and service I have received. Will certainly be ordering from furniture 123 again.”

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Posted 5 years ago

“Brilliant.... after a massive nightmare with Wayfair where we were left with no bed for two weeks and still awaiting a refund, I went online found these guys ordered a bed and it was delivered the next day (bank holiday Friday) by 11am. Great service, great bed can not fault it and decent price. I would definitely order from these guys again and would recommend them to everyone.”

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Posted 5 years ago

“Great assembly instructions, super finish and amazing delivery considering lockdown etc. Totally recommend you guys and we’ll be back for more.”

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Posted 5 years ago

“Love the bench....... just perfect for my table. Fits 2 with ease. Fast & prompt delivery. Would recommend. Thanks”

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Posted 5 years ago

“Hi website was extremely efficient and no problems booking and payment no issues. Price was very competitive, but the real bonus was the quality of the product. I was amazed at the standard of the wardrobe I purchased. without doubt I will be using this site again.”

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Posted 5 years ago

“Very pleased with my new rattan table and chairs. Delivery the following day was great plus price. Delivery persons were very helpful with packages”

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Posted 5 years ago

“Very service, and a wonderful storage bench for my hall, lovely quality at a fantastic price. Very happy!”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews