Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely, Sturdy bunkbed. Took about 5 hours for 2 of us to put together. Very happy.”

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Posted 5 years ago

“The fire is exactly as I saw...service to door very good...unpacked and in perfect working order..hope when lockdown off I will have it fitted and fireplace taken out..superb.”

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Posted 5 years ago

“Arrived promptly and easy to put together.”

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Posted 5 years ago

“The service was prompt and effortless. The quality reminded me of Mama & Papa's children's furniture, well made, great aesthetics and easy to construct. Thanks!”

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Posted 5 years ago

“This is a lovely set for the price. It looks great and is so comfy. Sturdy too, so hopefully will last.”

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Posted 5 years ago

“Delivered on time, great product. Took 5 hours to build with electric screw driver. Good instructions for Novices”

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Posted 5 years ago

“Excellent service beautiful furniture wrapping all good and sturdy happy bunny...... Not long to wait either for goods to arrive”

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Posted 5 years ago

“Very pleased with service , first time ordering with this company, very good kept informed by email. Arrived on time very very well packaged no way it being damaged , good quality wood, baskets ( wrapped individually ) and good firm cushion seat , with zip so easy to Remove to clean. We looked at lots of benches online, so glad we bought this one .”

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Posted 5 years ago

“Great service bunkbeds look amazing my boys love them”

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Posted 5 years ago

“Very quick & efficient. Nice item.”

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Posted 5 years ago

“Excellent delivery and perfect unit really happy excellent quality.”

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Posted 5 years ago

“Good service in all areas.”

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Posted 5 years ago

“Ordered a new bed from furniture123 and arrived very quickly put the bed together today and im over the moon and so is the wife very good and clear instruction and good quality fixings all went together very well and was able to do this on my own 10/10 thanks”

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Posted 5 years ago

“Delivery fast and cheap. Table is great - just what we wanted.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Excellent service, fast delivery and gorgeous sofas! Really delighted and already looking at what I can buy next !”

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Posted 5 years ago

“Fast delivery and the item was very well protected in transit great job.”

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Posted 5 years ago

“Bought x2 kids bunk beds and they are fantastic, solid with easy to follow instructions and the kids live them! Recommend seller 👍🏻”

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Posted 5 years ago

“Outstanding customer service and delivery. TV not built yet, waiting until Sep but I am sure it will be fantastic. Will definitely use this company again. Thank you.”

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Posted 5 years ago

“Very happy with my 10 piece rattan set- great quality. Would highly recommend!”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews