Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,921 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing value for money all item are very sturdy and of great quality. Easy to follow instructions. Amazing customer service and fast delivery. Would definitely order from them again.”

Helpful Report

Posted 5 years ago

“Very pleased with my velvet bench. It was just as shown on the photo, it was in stock & delivered within 5 days of placing the order. I was kept informed of progress by email & could track where my delivery was on the day & got a text with expected time of arrival & that was accurate. Delivery men were very nice. Would definitely use again.”

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Posted 5 years ago

“We are really pleased with the coffee table and it was delivered very promptly considering the circumstances, thank you”

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Posted 5 years ago

“A lovely bed! My son absolutely loves it. A lot sturdier and well made then I thought it would be!”

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Posted 5 years ago

“Brilliant service! Would definitely recommend! Thankyou!”

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Posted 5 years ago

“Really pleased with my purchase, excellent quality and next day delivery that i paid for even under the circumstances at the minute. Thanks.”

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Posted 5 years ago

“Very happy with the product and the service. the item was delivered first thing on the delivery date given”

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Posted 5 years ago

“Happy with the item but shortage of screws in both packs”

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Posted 5 years ago

“Fab,fab,fab .excellent customer service ,fantastic quality and prices. All parts clearly marked and instructions are clear and precise .Already back on website as decorating a second bedroom”

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Posted 5 years ago

“Very happy. Delivered quickly even during lockdown. Good quality chest of drawers.”

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Posted 5 years ago

“A very sturdy and good looking cabin bed. Very impressed with this product. Communication was great and quick delivery. Would definitely recommend.”

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Posted 5 years ago

“Ordered a new dining table and chair set on the first day, delivery was mid morning the next day. Would be pretty standard and unremarkable but for the fact theres a global pandemic and a third of the world's population is in lockdown. Apparently no-one told these guys. Amazing service, excellent price and a brilliant selection.”

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Posted 5 years ago

“First Class. I paid the extra for named day delivery. My dining chairs were delivered mid-morning on the day in question. They had been sufficiently packaged so there no scrapes or marks etc. The price I paid was competitive. I would certainly rate this transaction very highly.”

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Posted 5 years ago

“Delivery on time really good quality excellent that's why I'm a repeat customer”

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Posted 5 years ago

“The bunkbed is beautiful, strong and my kids love it! The delivery was very quick! Super recommend! Thank you! =)”

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Posted 5 years ago

“Prompt delivery, love the products, great customer service in challenging times.”

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Posted 5 years ago

“We ordered our chair on Tuesday 5th May and received an acknowledgement immediately. The website had quoted a delivery date from 17th May which suited us as it was a birthday present for the 24th May. Imagine our surprise when we then received another email saying that the chair would be delivered the next day! The following day we received another email saying that the chair would be with us on Thursday 6th May and a time frame was given. The chaps delivering the item called us half an hour before arriving and delivered the item slap bang in the middle of the quoted time frame. Delivery chaps were very friendly and helpful and placed the chair in our hallway. We are extremely pleased with the chair, the quality and colour is just what was quoted on the website. All in all a great purchase and a company that we will be using again.”

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Posted 5 years ago

“Great communication, quick delivery and very pleased with the quality of the mirror.”

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Posted 5 years ago

“Excellent product very good quality and packed well , easy to assemble”

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Posted 5 years ago

“Very quick delivery during the covid, the delivery man brought both pieces as close to my door as possible which I am thankful for. The price was really good as mirrored furniture can be really expensive.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,921 reviews