Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,940 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The main part of my order has gone missing I have been trying to track it down The delivery company tell me it’s been sent back to your company due to a missing part. All I’ve had off you is a text message saying they returned it to you. Looks like the order has been cancelled online, but where is my money??? There is a 4 hour phone queue & knowone has contacted me directly by phone....come on!!!”

Helpful Report

Posted 5 years ago

“I have ordered a fireplace which was advertised as soft white. When it has arrived on Monday it is bright cream. The company have sent one text message to my request to return it confirming It is cream and not soft white as advertised and offered a £40. £450 may not be a lot to some people but it is to me and I’m sitting here with a fire I don’t want and I can’t get through to speak to anyone for the life of me 😭”

Furniture 123 2 star review on 12th August 2020

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Posted 5 years ago

“The cupboards are extremely flimsy and very time consuming to build. Instructions were confusing. The delivery dates moved several times and we waited more than 4 weeks for delivery which was not made obvious upon order. Overall, not a good experience.”

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Posted 5 years ago

“My delivery was delayed constantly. My first order was split into two separate delivery companies. I received the blanket box but the other company hasn’t delivered the bed, as they were unable to make it in the day. But haven’t rescheduled the delivery? So payed for a bed I haven’t got!”

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Posted 5 years ago

“Delivery 2 months late”

Helpful Report

Posted 5 years ago

“Received our rattan corner sofa. After only 2 days use cusions have gone flat,i have emailed furniture 123 twice with no reply, that tells me only interested in taking money but no after sales.. very annoyed and will give them 7 days to reply to me before i act upon this..”

Helpful Report

Posted 5 years ago

“Bed is gorgeous. However delivery date was changed from the 6th of July to the 15th. Then on the 15th it was changed to the 16th so I wasted a day waiting for it. Found out when I clicked the tracking link that it was going to be late. No phone call or anything to inform me of the change. Couriers were even worse. Rude men speaking to people like they’re stupid. Bad experience, will never use this company again.”

Helpful Report

Posted 5 years ago

“Although the packaging wasn't damaged, the top piece and 1 of the backing panels were chipped and broken respectively. Fortunately the chip is at the back and so against a wall and I can work around the damaged back panel. The item does not fit together very well so there are gaps at several of the joints and it also has very little strength/integrity meaning I am going to have to strengthen the item before I can use it. The only good thing I can say about it is looks like the picture.”

Helpful Report

Posted 5 years ago

“Terrible service. Ordered an item described as being delivered after 20 July as I was away from home until that date. Was given a tracking link which didn’t work and was told I would get a call 24 hours before delivery and I could change the date if necessary. It was delivered on 14 July wil no prior notification. I wasn’t there which meant a neighbour had to take this very heavy item in. Sent a complaint by email and received a nonsensical reply showing they hadn’t read the email. Complained again and got an email saying they would take it up with the delivery company. Don’t know what the item is like because I’m not there to open it. Would not order again”

Helpful Report

Posted 5 years ago

“Quite disappointing, ordered desk and told it had been despatched. Now i have been informed delivery will not be for another 4 weeks!”

Helpful Report

Posted 5 years ago

“Very little contact or information given. I lost count of the amount of time I had to call even get one email of confirmation from you. And to get the right person on the phone was hard work although understandable in the current circumstances. The furniture itself I lovely and I am happy with this.”

Helpful Report

Posted 5 years ago

“The armchair has a gap when you lean your elbow in and the colour is not same as is looking on the picture. Its really difficult to add a photo because of light colour.”

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Posted 5 years ago

“The bed I ordered for my daughter arrived with one part it didn't need instead of one that it did. Contacted Furniture 123 via their emessage explaining the situation and they haven't bothered to respond. I could always call the premium rate telephone number that they use but I don't think so.... Rubbish customer service.”

Helpful Report

Posted 5 years ago

“Still waiting for customer services to get in touch regarding replacements / refund for damaged parts. contacted twice through their e message, contact number not in service”

Furniture 123 2 star review on 3rd July 2020

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Posted 5 years ago

“Delivery guy Macaulay was amazing and so helpful No instructions with the. Pack for assembly!!”

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Posted 5 years ago

“I haven’t yet received the item but I’m been asked for a review”

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Posted 5 years ago

“I’m not sure I would recommend this company and now having read the experience of other people I know I wouldn’t use the company again. Did not deliver when they said they would and absolutely no communication even thought I emailed. I was left wondering if and when my table would arrive. It was supposed to arrive in the Friday and I’d sorted the space so it would be done and dusted for the weekend! Anyway it did arrive eventually on the Monday The table itself is ok, you get what you pay for and I didn’t pay a lot but it’s fine for me for a couple of years or so. Mechanism to extend table is tricky but hey ho, it’s cheaply made. You can buy this table on quite a few other sites for a bit extra....next time I’d pay the bit extra....what price sanity?? This company need to be aware that in the 21st century the customer is king and communication is everything”

Helpful Report

Posted 5 years ago

“Didn’t have anything I ordered in stock, they refunded half the order as chair no longer available from supplier, however ordered and got delivered the exact same chair from another company that came from same supplier. Still waiting for desk been 4 weeks now, still no update when it will arrive if ever!”

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Posted 5 years ago

“Advertised as a solid wood chest of drawers but theres no way it is.”

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Posted 5 years ago

“Very poor quality bunk bed, wobbles and creaks endlessly”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,940 reviews