Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,994 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great shopping experience. Easy to order, confirmation x delivery date immediately, delivery men friendly, efficient x helpful. Bunk beds solid x great colour. My boys are thrilled x love going to bed.”

Helpful Report

Posted 6 years ago

“My 4 year old loves his new bed! Quick delivery and sturdy bed good for the price!”

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Posted 6 years ago

“great service and good prices”

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Posted 6 years ago

“Like similar reviews on here- payment taken and delivery is so far 2 weeks late!!!! Just a bad dropshipping company. The delivery company hasn’t even received the parcel to send yet. I have tried so many times to contact Furniture123 but no luck. Haven't even refunded me yet”

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Posted 6 years ago

“Easy online ordering system, quick delivery date, easy tracking system, friendly delivery drive! Love, love my new chairs easy to assemble, they look great and good quality. First time buyer using Furniture 123, have recommended to my friends and family and will definitely use them again.”

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Posted 6 years ago

“Good products service and delivery very nice staff to deal with, would recommend to a friend.”

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Posted 6 years ago

“Fantastic service delivered promptly, and the bed is an excellent quality. Would use furniture123 again”

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Posted 6 years ago

“Great service from Lee Pilling at the Huddersfield Store. The bed looks impressive.”

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Posted 6 years ago

“Easy to order on website - goods as per pictures, on time delivery. Very happy customer!”

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Posted 6 years ago

“Delivery date pushed back past what is deemed acceptable”

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Posted 6 years ago

“Really high quality and substantial tables more than pleased as they certainly look far more expensive than they cost”

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Posted 6 years ago

“so far very good service and product”

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Posted 6 years ago

“Like similar reviews on here payment taken and delivery is so far a week late! The delivery company hasn’t even received the parcel to send yet. I’ve tried numerous times to contact Furniture 123 with an automated machine promising a call back... nothing Christmas could Literally be ruined!”

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Posted 6 years ago

“Delivery service was good they do keep u update time to time”

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Posted 6 years ago

“Delivered super quick and well packed. Absolutely beautiful tables and very well finished. I'm very happy with my purchase.”

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Posted 6 years ago

“Really good quality product and I think a good price having trawled the internet for similar products. Service was excellent. Quick delivery and kept informed with times. I was called 20 minutes before they arrived. They unboxed the furniture for me and took all the rubbish away. I would definitely use again. Excellent.”

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Posted 6 years ago

“Ordered a bed. Was given a 2 hour slot and told the driver would call 30 mins beforehand. No call and they didn’t knock loud so we missed them. They left a card which said - we missed you, please call this number to arrange another delivery. I did but couldn’t get through so kept on trying on and off all day. Finally got through. All was sorted. Then found out yesterday that I had been charged £49.72 for these calls on a number they had told me to call. Contacted furniture 123 and they basically said they would not refund it.”

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Posted 6 years ago

“Terrible. Whole box from the delivery missing. Couldn’t get in touch with anyone who would sort out a reasonable solution. Remaining boxes being sent back....will never buy from here again”

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Posted 6 years ago

“Disappointed far too flimsy for regular use.”

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Posted 6 years ago

“Excellent customer service, prompt delivery and fab product!”

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Posted 6 years ago

Furniture 123 is rated 4.5 based on 5,994 reviews