Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,909 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service and I love the new sofa! I was sceptical because of the cheap price but it’s amazing. So so happy! Very quick delivery. I’m a landlady and have Airbnb’s. I’ll definitely be buying more furniture with you guys going forward.”

Furniture 123 5 star review on 1st July 2021

Helpful Report

Posted 3 years ago

“I had a fantastic experience with furniture 123 any queries I had were answered and dealt with straight away”

Helpful Report

Posted 3 years ago

“Great product and great service”

Furniture 123 5 star review on 25th June 2021

Helpful Report

Posted 3 years ago

“After looking at reviews and not being able to make my mind up, I finally went ahead with the purchase hoping for the best. Arrived already built (massive plus) and in perfect condition 👌. Looks great 👍. Was happy with the texts about delivery and the guys that delivered the item were very helpful also. Massive thumbs up and will shop with them now with no hesitation.”

Helpful Report

Posted 3 years ago

“Good price and excellent customer service. When I had a problem with one of the bar stools I ordered, a new part was sent out efficiently and I was kept in the loop all the way. Great company to do business with. Would recommend highly. Thank you.”

Helpful Report

Posted 3 years ago

“Excellent service great price very happy and will use you again”

Helpful Report

Posted 3 years ago

“Very happy the way my inquiry was dealt with, i ordered 2 table and 1 was damaged, it was pick up with in 4 day's and another one was send the next day.”

Helpful Report

Posted 3 years ago

“Great communication, fast delivery and amazing product 👏🏼 Thanks”

Helpful Report

Posted 3 years ago

“Solid, professionally well made & a classic looking, elegant design. Totally delighted.”

Helpful Report

Posted 3 years ago

“Furniture was very good condition and very good delivery”

Helpful Report

Posted 3 years ago

“I have had a brilliant experience with furniture 123. They have helped me all the way. Thank you so much for great service and communication. Kept some products but sent some back , with no problem with refunds ect”

Helpful Report

Posted 3 years ago

“Excellent customer service when I reported faulty item. Highly recommend this company - very happy with my purchase.”

Helpful Report

Posted 3 years ago

“Very polite and helpful delivery people, makes a big difference, the room is on 2nd floor, and they were quick with no hesitation of all the stairs so thank you for making this a wonderful experience”

Helpful Report

Posted 3 years ago

“Speedy delivery and item arrived well packaged and exactly as described. Quality excellent. Would buy again from this company!”

Helpful Report

Posted 3 years ago

“I found the experience with your company very enjoyable you dealt with my order prompt and effectively would recommend it to anyone'”

Helpful Report

Posted 3 years ago

“Very stylish 6 piece faux rattan garden set. The chairs are ultra comfortable and it’s cube shape and size makes it versatile. Love it!”

Helpful Report

Posted 3 years ago

“Excellent buy very happy Very good quality good service”

Helpful Report

Posted 3 years ago

“Excellent customer services who actually pickup the phone in under 5 minutes! Promptly and efficiently handled my query. Will definitely shop with them again.”

Helpful Report

Posted 3 years ago

“Great quality customer service was great fire was faulty replaced within 2 days very happy with service”

Helpful Report

Posted 3 years ago

“Exactly how the day tem was described very fast delivery”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,909 reviews