Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a swatch first which was delivered quickly and very professionally packaged. I then decided to order the piece I wanted as the colour and material was perfect. Ordering was very easy, the price is excellent for the quality of the item. My order was processed and sent out via overnight delivery meaning it would be delivered in the morning. Delivery was also easy as the driver was on time, and very friendly. The piece had slight imperfection which I addressed via customer service, who dealt with the issue and resolved the issue the same day of delivery, I’m extremely happy with my new edition of furniture and will definitely looking to to purchase more from Furniture 123.”

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Posted 3 years ago

“I had to e.mail customer service as 1 of the castors was not scrwing in properly and they replied really quickly and resolved my issue. I was a bit apprehensive about buying a sofa online, but really liked a teal velvet one i saw, so I went ahead and ordered it. The price was good and ordering was so easy. I was kept up to date on my order and delivery. The delivery chap phoned to let me no when they would be at my house. I am over the moon with the sofa , we had to put the legs on ourselves but it was easy & there is instructions that came with the sofa. The quality is great for the orice and we find it really comfortable. It was so stress free ordering from this company and I would be more than happy to recommend them to my family & friends.”

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Posted 3 years ago

“Fab service quick delivery”

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Posted 3 years ago

“Fast delivery, good product”

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Posted 3 years ago

“Absolutely love the pink chair and footstool. It’s stunning. Just as described. Kept up to date with delivery and delivered within the two hour time window that was allocated. Will definitely be shopping again. Highly recommend.”

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Posted 3 years ago

“Omg!! What a great service! Speedy through the website, fast delivery, I was informed readily right through the whole process. I ordered the Inez velvet foot stool and my goodness it is beautiful. Great quality, beautiful orange colour, fantastic value for money...I definitely would not hesitate to use Furniture 123 for future purchases. Great company!!!”

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Posted 3 years ago

“Happy with my delivery! It was fast, i was kept informed at every step and post delivery, as i had two pieces of furniture, i had an issue with one of the pieces which was resolved almost immediately on their side! Very pleased indeed!”

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Posted 3 years ago

“Excellent service. Quick delivery. Console table looks beautiful in our hall”

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Posted 3 years ago

“Gut verarbeitete Möbel mit tollem Kundenservice.”

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Posted 3 years ago

“Fantastic console table . So neat and modern . Arrived quickly and very well packed . Great quality for the price . They were so helpful in the phone when I had a problem with my card”

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Posted 3 years ago

“Excellent service . Very happy with my purchase”

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Posted 3 years ago

“Just perfect ❤”

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Posted 3 years ago

“Next day free delivery despite me ordering past the cut off time & an incredible new office chair that looks perfect in my office. Good solid design too! I’m really impressed & will definitely be ordering more products from you again. Thank you!”

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Posted 3 years ago

“Amazing delivery service. Drivers were really friendly! Bed is excellent quality.”

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Posted 3 years ago

“My first order with Furniture 123. Loved the console table, great value, super quick delivery. Impressed!”

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Posted 3 years ago

“Furniture was delivered very well packed, very easy to put together however had issues with getting the draws to close/marry up correctly, but absolutely live it”

Furniture 123 5 star review on 19th October 2021

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Posted 3 years ago

“Replace my battery pack for my beautiful coffee table with no trouble at all, I'm now enjoying my beautiful lights again. Thank you so much furniture 123, highly recommend this company”

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Posted 3 years ago

“Replace my battery pack for my beautiful coffee table with no trouble at all, I'm now enjoying my beautiful lights again. Thank you so much furniture 123, highly recommend this company”

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Posted 3 years ago

“I received my mirrored tv unit and it’s much nicer than the picture online. I couldn’t believe how large it was until the delivery guys took it out of the package for me. They went above and beyond to help me, very pleasant guys. Thank you Furniture 123 I will be ordering from yous again.”

Furniture 123 5 star review on 14th October 2021

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Posted 3 years ago

“I ordered a green velvet chair for my salon, it has arrived but there was a faulty part. Contacted Customer Service and within a few days the new part arrived and I can enjoy the new chair. Great product, amazing Customer Service, I can highly recommend them to everyone.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews