Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional customer service. Fast efficient and knowledgeable well done 👏”

Helpful Report

Posted 3 years ago

“Delighted with colour and quality of my sofa, and even though I was a bit daunted when it arrived in its packaging it was very easy to unwrap and put together. Very impressive sales team too. Looking forward to receiving my matching foot stool. If I had a bigger house I would buy more!”

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Posted 3 years ago

“Great value, service and excellent customer support”

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Posted 3 years ago

“Issue with first order was resolved very quickly and staff were brilliant and understanding.”

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Posted 3 years ago

“Really good quality feel to the fabric and well made. Impressed by the customer service team who sorted a replacement item when the first one was damaged in transit. The delivery company was helpful too in calling 30 mins prior to delivery.”

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Posted 3 years ago

“Fab bought fire after 12months remote packed up asked if I could by a new one but within 3 days received new one in post free off charge fab service…”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“After being let down by another online Co, I was a bit concerned about ordering furniture on line again. However 123 were excellent. A great quality product. Solid and I didn't have to build. I was kept informed about delivery and it was excellent and very well packaged.”

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Posted 3 years ago

“I love the fire I read the reviews after i ordered and was a little bit worried when people said it was noisy. It’s the same as any fire fan I have had so it was fine for me. The flames are realistic. Deliver was really fast and everyone who has seen it thinks it’s more expensive than it was. Delivery guys were excellent. Very pleased with my purchase”

Furniture 123 5 star review on 10th December 2021

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Posted 3 years ago

“Delivered on the day they specified. Lovely bed, as decsribed. Easy to get hold of customer service and company respond to e mails promptly. Very pleased.”

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Posted 3 years ago

“Excellent sofabed, can't fault it. Delivery men very helpful”

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Posted 3 years ago

“I was so pleased by the look online of my tv unit, I had been researching said units for a number of months so was pleasantly surprised by this product's value for money. I had not purchased anything from this company before so was a little nervous with my purchase. When it arrived, secure in plenty of padding, I was really chuffed by the appearance and will not hesitate to buy from this company again. I love my tv unit!”

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Posted 3 years ago

“Great service from start to finish- lovey looking lexi 3 drawer chest, would definitely recommend”

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Posted 3 years ago

“I was very happy with the customer service the delivery guys were very informative about time of delivery and helpful in putting the heavy item in the room I requested, the price was good for the sideboard which is a focal point in my lounge.”

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Posted 3 years ago

“Bought a large chest of drawers which is lovely, it arrived a day before due date. I loved it so much l bought a smaller one to match. Both very reasonably priced!! Would definitely order from this company again. First class service!!”

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Posted 3 years ago

“Brought a fireplace and it was delivered on time and looks lovely. Thank you furniture 123”

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Posted 3 years ago

“Everything went smoothly. Sofa arrived but damaged. The customer services dealt with it immediately.”

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Posted 3 years ago

“Really happy with our purchase of a love seat. Delivery was on a Saturday which is perfect as we're at work all week, came within a week of ordering and didn't have to wait around all day as they gave a time slot. Friendly drivers and a fabulous chair.”

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Posted 3 years ago

“It came on time ,It was exactly what I wantedand I am very satisfied, Will purchase from Furniture 123 again.”

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Posted 3 years ago

“Great communication, great customer service, items out of stock but we have to understand this at the moment. Slight fault with item so cash reduction given withou issue”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews