Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,957 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,957 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company from start to finish, excellent communication, deserves 5 stars.Absolutely love my new bed, exactly as advertised, colour and high spec.Will definitely be recommending them to family and friends.”

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Posted 3 years ago

“Ordered an Electric fireplace during the sales. Was very impressed with the fireplace and the delivery arrived on time and in perfect condition. Couldn't be happier”

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Posted 3 years ago

“Absolutely fantastic service purchased on Monday and delivered on Friday amazing I would recommend furniture 123 to everyone Many thanks Dean”

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Posted 3 years ago

“Excellent customer service. Delivery made on time and a very speedy process of everything.”

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Posted 3 years ago

“Good quality product. Initial delivery date did not happen but advised new date 2 days later did. Transit damage occurred, but replacement was supplied rapidly without dispute. Pleased overall and would use again.”

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Posted 3 years ago

“Unit was easy to put together although some screws were missing. Fortunately my husband had some in his shed. Apart from this I'm very pleased with it.”

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Posted 3 years ago

“Brilliant company, nice polite delivery driver and the coffee table is amazing!”

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Posted 3 years ago

“Good quality and easy assemble. Delivery guys were great. No issues with anything”

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Posted 3 years ago

“Ordered dining chairs Saturday arrived Monday. Very happy with this company & the delivery service.l”

Furniture 123 5 star review on 7th January 2022

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Posted 3 years ago

“The bed is so beautiful! My daughter is over the moon. Delivery men were on time and lovely people. All in all a fantastic shopping experience. Thank you Furniture123”

Furniture 123 5 star review on 6th January 2022

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Posted 3 years ago

“Thanks for a fast delivery and a excellent round marble table which has not disappointed. We were kept informed from beginning to end of the process of item which is brilliant. Keep up the excellent customer experience. Many many thanks.”

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Posted 3 years ago

“What a great company. Faizan was so helpful on the phone. Made my choice and our dining table was delivered two days later. Very pleased with quality and price.”

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Posted 3 years ago

“delivered quickly , great quality furniture at a good price”

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Posted 3 years ago

“Delivery quick and driver was informative, calling ahead. The love seat is true to colour, luxurious turquoise velour and looks expensive. Straight forward to put legs on. Very pleased with item. Would definitely recommend.”

Furniture 123 5 star review on 1st January 2022

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Posted 3 years ago

“Looks amazing, highly recommended”

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Posted 3 years ago

“Exceptional customer service. Fast efficient and knowledgeable well done 👏”

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Posted 3 years ago

“Delighted with colour and quality of my sofa, and even though I was a bit daunted when it arrived in its packaging it was very easy to unwrap and put together. Very impressive sales team too. Looking forward to receiving my matching foot stool. If I had a bigger house I would buy more!”

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Posted 3 years ago

“Great value, service and excellent customer support”

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Posted 3 years ago

“Issue with first order was resolved very quickly and staff were brilliant and understanding.”

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Posted 3 years ago

“Really good quality feel to the fabric and well made. Impressed by the customer service team who sorted a replacement item when the first one was damaged in transit. The delivery company was helpful too in calling 30 mins prior to delivery.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,957 reviews