Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,909 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gut verarbeitete Möbel mit tollem Kundenservice.”

Helpful Report

Posted 3 years ago

“Fantastic console table . So neat and modern . Arrived quickly and very well packed . Great quality for the price . They were so helpful in the phone when I had a problem with my card”

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Posted 3 years ago

“Excellent service . Very happy with my purchase”

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Posted 3 years ago

“Just perfect ❤”

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Posted 3 years ago

“Next day free delivery despite me ordering past the cut off time & an incredible new office chair that looks perfect in my office. Good solid design too! I’m really impressed & will definitely be ordering more products from you again. Thank you!”

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Posted 3 years ago

“Amazing delivery service. Drivers were really friendly! Bed is excellent quality.”

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Posted 3 years ago

“My first order with Furniture 123. Loved the console table, great value, super quick delivery. Impressed!”

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Posted 3 years ago

“Furniture was delivered very well packed, very easy to put together however had issues with getting the draws to close/marry up correctly, but absolutely live it”

Furniture 123 5 star review on 19th October 2021

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Posted 3 years ago

“Replace my battery pack for my beautiful coffee table with no trouble at all, I'm now enjoying my beautiful lights again. Thank you so much furniture 123, highly recommend this company”

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Posted 3 years ago

“Replace my battery pack for my beautiful coffee table with no trouble at all, I'm now enjoying my beautiful lights again. Thank you so much furniture 123, highly recommend this company”

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Posted 3 years ago

“I received my mirrored tv unit and it’s much nicer than the picture online. I couldn’t believe how large it was until the delivery guys took it out of the package for me. They went above and beyond to help me, very pleasant guys. Thank you Furniture 123 I will be ordering from yous again.”

Furniture 123 5 star review on 14th October 2021

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Posted 3 years ago

“I ordered a green velvet chair for my salon, it has arrived but there was a faulty part. Contacted Customer Service and within a few days the new part arrived and I can enjoy the new chair. Great product, amazing Customer Service, I can highly recommend them to everyone.”

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Posted 3 years ago

“Delivered on time. Customer service was prompt in answering questions we had. All in all had good service and would definitely use Furniture 123 for future purchases.”

Furniture 123 5 star review on 11th October 2021

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Posted 3 years ago

“Great to go business with , keep you posted every step of the way delivered on time & love my table”

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Posted 3 years ago

“Amazing quality and delivery was brilliant”

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Posted 3 years ago

“Console table I purchased looks far more expensive than what I paid for it! Packaging was excellent and delivery driver placed the packages in the hallway, rather than leave at the door.”

Furniture 123 5 star review on 9th October 2021

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Posted 3 years ago

“Great customer service and lovely delivery men”

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Posted 3 years ago

“Wonderful service Absolutely thrilled with the quality of my Olivia drawers and bedside units , very well built and look very classy, beautiful colour of grey too !!”

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Posted 3 years ago

“I purchased the chair and paid for standard delivery. The chair arrived the following day and it was perfect. Great customer service.”

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Posted 3 years ago

“Very good service. I love the chair, the price was good and was delivered when said”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,909 reviews