Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely, as advertised, great colour, looks great, excellent delivery service.”

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Posted 3 years ago

“Extremely helpful service. Excellent quality of furniture.”

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Posted 3 years ago

“Excellent service, excellent price, excellent furniture for the price.”

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Posted 3 years ago

“I purchased 2 chairs and 2 benches from Furniture 123. One of the chairs was damaged underneath and I contacted customer services who came back to me on the same day to offer a partial refund or replacement. The following week my dining table arrived and I realised that the benches were too wide to fit underneath. I contacted customer services again and the following day they responded with information on how to return the benches and even offered a collection service for £15. My refund was processed within a week. It's the best customer service I have received by some considerable distance. Well done.”

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Posted 3 years ago

“Brilliant service from start to finish. Easy to order and updates given as to when it would arrive. Telephone call given from delivery guys when they were near. Once built a very small part off one support leg was missing. Called customer services who arranged for it to be dispatched straight away. Very polite.”

Furniture 123 5 star review on 21st January 2022

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Posted 3 years ago

“Excellent company from start to finish, excellent communication, deserves 5 stars.Absolutely love my new bed, exactly as advertised, colour and high spec.Will definitely be recommending them to family and friends.”

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Posted 3 years ago

“Ordered an Electric fireplace during the sales. Was very impressed with the fireplace and the delivery arrived on time and in perfect condition. Couldn't be happier”

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Posted 3 years ago

“Absolutely fantastic service purchased on Monday and delivered on Friday amazing I would recommend furniture 123 to everyone Many thanks Dean”

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Posted 3 years ago

“Excellent customer service. Delivery made on time and a very speedy process of everything.”

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Posted 3 years ago

“Good quality product. Initial delivery date did not happen but advised new date 2 days later did. Transit damage occurred, but replacement was supplied rapidly without dispute. Pleased overall and would use again.”

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Posted 3 years ago

“Unit was easy to put together although some screws were missing. Fortunately my husband had some in his shed. Apart from this I'm very pleased with it.”

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Posted 3 years ago

“Brilliant company, nice polite delivery driver and the coffee table is amazing!”

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Posted 3 years ago

“Good quality and easy assemble. Delivery guys were great. No issues with anything”

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Posted 3 years ago

“Ordered dining chairs Saturday arrived Monday. Very happy with this company & the delivery service.l”

Furniture 123 5 star review on 7th January 2022

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Posted 3 years ago

“The bed is so beautiful! My daughter is over the moon. Delivery men were on time and lovely people. All in all a fantastic shopping experience. Thank you Furniture123”

Furniture 123 5 star review on 6th January 2022

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Posted 3 years ago

“Thanks for a fast delivery and a excellent round marble table which has not disappointed. We were kept informed from beginning to end of the process of item which is brilliant. Keep up the excellent customer experience. Many many thanks.”

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Posted 3 years ago

“What a great company. Faizan was so helpful on the phone. Made my choice and our dining table was delivered two days later. Very pleased with quality and price.”

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Posted 3 years ago

“delivered quickly , great quality furniture at a good price”

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Posted 3 years ago

“Delivery quick and driver was informative, calling ahead. The love seat is true to colour, luxurious turquoise velour and looks expensive. Straight forward to put legs on. Very pleased with item. Would definitely recommend.”

Furniture 123 5 star review on 1st January 2022

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Posted 3 years ago

“Looks amazing, highly recommended”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews