Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a sideboard and dressing table which were delivered on time, one week after placing order. Communications were excellent throughout from both the company and their delivery company. The furniture quality is the best I have encountered in fifty years of self assembly flatpack goods. I highly recommend Furniture 123 and will definitely buy from them again with total confidence.”

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Posted 3 years ago

“Brilliant furniture, good price. Kept informed every step. Delivery on time and polite and helpful. Will definitely be ordering again.”

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Posted 3 years ago

“Wow.....we are very impressed with the quality ,price and customer service . We brought a glass top dining table with walnut legs walnut dining chairs, walnut tv stand,mango chest of draws and bedside draws to match....stunning all prices...beautiful made extremely well packed ...the delivery staff were professional and friendly...and the customer service team were wonderful....the team keep you informed and updated every step of the way... Thank you 😊”

Furniture 123 5 star review on 4th May 2022

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Posted 3 years ago

“Excellent customer service, delivery on time and furniture good value. Easy to follow assembly instructions provided.”

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Posted 3 years ago

“The simplicity of the furniture and the saving available. Good price”

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Posted 3 years ago

“The six drawer midsleeper ,easy to follow instructions, can easily be built by a single person with abit of savy , the drawers are nice and deep , my daughter loves the bed. If there was any criticism it would be the space behind the drawers .which could of been used for extra storage”

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Posted 3 years ago

“Beautiful, well made ottoman ,looks more expensive than it was , delivered within a 2 hour time slot great service, would recommend this company.”

Furniture 123 5 star review on 19th April 2022

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Posted 3 years ago

“This was my first purchase and I’m extremely pleased with the product and service. It was nice to be constantly update on the status of my order. Would definitely recommend to family and friends.”

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Posted 3 years ago

“The product is very very good. Very sturdy and expensive looking. Delivery was spot on as well. No complaints in this crib.”

Furniture 123 5 star review on 3rd April 2022

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Posted 3 years ago

“Everthing about the service was first class. Customer service answered the phone quickly and knowledgably. Goods were promised and arrived promptly”

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Posted 3 years ago

“On time, efficient, friendly.”

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Posted 3 years ago

“The communication from purchase to delivery was excellent. The delivery people were possibly the most friendly and helpful I’ve ever had the pleasure to meet. The sofa bed is of excellent quality. From previous reviews I’d anticipated that the pull out bed would be exceptionally uncomfortable but this is not the case. The sofa is firm but very sturdy and well made, a few cushions will enhance the comfort. Very happy with this purchase & would definitely use this company again.”

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Posted 3 years ago

“Fantastic looking Payton sofa at a great price and delivered very quickly (Ordered on a Friday, got it the following Wednesday). Delivery guys were great and no complaints.”

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Posted 3 years ago

“The Emerson small drop leaf table I bought was damaged in transit but after phoning up I was delighted that the helpful member of staff immediately arranged for another one to be sent to me without any hassle. The assembly instructions for putting the table together proved really easy to follow with every part numbered and clearly identified...there is however a small mistake in section 03 with how to fit the corner pieces, but it doesn't take long to work it out! It took a few hours to put it all together but the result is extremely satisfying....terrific solid table, perfect for two people. Would highly recommend this product.”

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Posted 3 years ago

“I am so happy with my purchase, my daughter loves it🥰🥰🥰”

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Posted 3 years ago

“Fast efficient service”

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Posted 3 years ago

“Service was made easy to order. I have had two ottoman beds in the past from you Price was reasonable, delivery was very prompt although incurred delivery charge . Will not be returning the baby pink ottoman bed as it’s beautiful my granddaughter loves it”

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Posted 3 years ago

“Lovely items but sadly had to return them as too big for the space. Company good to deal with and returns were collected promptly and refunded quickly. Would happily use this company again.”

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Posted 3 years ago

“Great service, lovely sofa at a good price and prompt delivery. All good!”

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Posted 3 years ago

“Excellent website easy to order fast delivery after sales team second to none , The console I bought was all real wood and really solid but the price was amazing I'd been browsing for weeks for a console table that would fit in a tight corner and found one here ,it was such a lovely oak one my sister bought one too ,thankyou furniture 123 you will be my first port of call from now on x”

Furniture 123 5 star review on 11th February 2022

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews