Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Garden furniture delivered within 2 days of ordering. Lovely quality at a reasonable price. Delivery was great, men were friendly & helpful.”

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Posted 3 years ago

“Never easy viewing items on the Internet. However, this small hall table was just as described. Lovely colour and a nice finish that goes with our new wood flooring, giving our hall a modern and complete new look.”

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Posted 3 years ago

“Beautiful bed just what my daughter needed sturdy and solid quick delivery no problems”

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Posted 3 years ago

“First time customer - I kind of discovered the website by accident. Absolutely delighted with the bed. Instructions were basic - but all flat packed furniture is to be fair. I definitely grabbed a bargain!”

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Posted 3 years ago

“Very impressed. Customer service was excellent...fun guy on the desk who was very helpful. Product is great! Very pleased. The only disappointment I had was that the grey colour I wanted was discontinued so I have grey bedsides and white chest of drawers. ..but that my fault.”

Furniture 123 5 star review on 3rd July 2022

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Posted 3 years ago

“Lovely piece of sturdy furniture & great price, great delivery service.”

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Posted 3 years ago

“I had to return an item to furniture 123 recently. The service was absolutely amazing. The item was collected promptly and I had a refund within 48hrs. By far the best company I have used over the last 5 years and will continue to do so. 5 star service! Catherine from Croydon June 2022.”

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Posted 3 years ago

“Delay in delivery but they kept me informed rather than letting me down on the day. Product is good. Assembled easily and at a very competitive price.”

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Posted 3 years ago

“Absolutely fantastic products, great quality and look amazing, quick and responsive delivery highly recommend, easily to put together”

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Posted 3 years ago

“Really pleased with the bed, delivered on time and easy to put together!”

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Posted 3 years ago

“We are extremely happy with our Furniture 123 purchase - new beside tables arrived 2 days after ordering and they are extremely good quality - solid wood and really stylish.”

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Posted 3 years ago

“I ordered a 3 door wardrobe. The customer service were great. The delivery came in the 2 hour window advised , but only 1 obviously very strong young man. The 3 boxes were very heavy snd clearly showed they should be lifted by 2 persons. He also had to get them upstairs. 2 points there is a small gap at the bottom where the pieces won’t meet and there are several screws on display No screw covers provided with the item. Still. Very very pleased”

Furniture 123 5 star review on 12th June 2022

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Posted 3 years ago

“Items were delivered promptly and communication was very good. The 2 chairs were very well packed and exactly what I was looking for, so good description of item on the website. Good value too! So nice to not have to wait for so many weeks like some other furniture companies. Will definitely buy from them again. Great service 5*”

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Posted 3 years ago

“Ordered on 25th May, delivered on 27th May. Very happy with information received at time of ordering and the delivery men were really lovely. Thank you for a great experience”

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Posted 3 years ago

“Swift delivery, lovely quality at a really reasonable price”

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Posted 3 years ago

“Beautiful, good quality bed frame. Bed was easy to put together. Easy to order from this website and very quick delivery. Delivery costs felt quite expensive.”

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Posted 3 years ago

“Fast and efficient service and delivery”

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Posted 3 years ago

“Really happy with this service, everything amazing from ordering to delivery.”

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Posted 3 years ago

“We were very satisfied with the service and the quality of the article. An enhancement to our home.”

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Posted 3 years ago

“OK so still a lot of time taken to make the item up but what's a couple of hours when the end job is so fantastic it really is nice and matches my tv unit ,the sideboard even lights up,marvellous great value for money.The th unit I bought was bigger so a local DIY guy made it up for me very reasonably .”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews