Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,909 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,909 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live this fire place. Delivered on time and extremely well packaged and protected. Great value for money compared to other shops. It’s on the wall now and lots of people are saying how nice it is. The guy who fitted it lives it and I’ve sent him the link. The company kept me informed at all times of the ordering and delivery process. Can’t fault them”

Furniture 123 5 star review on 21st August 2022

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Posted 2 years ago

“The bed was in excellent condition, it's really good quality and really sturdy. We are very pleased with it. Good value for money!”

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Posted 2 years ago

“We had to wait a few weeks for our order due to it being out of stock, so happy we did the chairs are beautiful! Was kept up to date each week with what was happening. Absolutely spot on service. Thanks again.”

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Posted 2 years ago

“A great, solid, contemporary looking bench. Excellent value and very easy to assemble . Looks great on our porch . Shopped around for a while and couldn’t find anything modern. Can be painted, but we are leaving it in its natural state for the time being!”

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Posted 2 years ago

“Very pleased with my furniture true to photos and description Very good delivery service”

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Posted 2 years ago

“Very pleased indeed with my new large pouffe, colour is just right and looks lovely in my lounge. The delivery came exactly on time, and it was wrapped up very well, so as not to cause any damage to it.”

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Posted 2 years ago

“Excellent service, Delivery drivers very polite and helpful. Beautiful bed😊”

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Posted 2 years ago

“Next day delivery, within time frame and given notice, good communication, fast and friendly service when it arrived. The picture doesn't even give justice to just how nice this bed is and it certainly looks a lot bigger in real life... Great quality and by far one of the nicest beds we've come across since searching for the right one online and in stores for the past 6 months.. Best thing is, its at an absolute fraction of the price compared to elsewhere- a real bargain! Plenty of space in the ottoman storage. Partner spent a few hours putting it together by himself without issue. Super pleased so far!”

Furniture 123 5 star review on 28th July 2022

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Posted 2 years ago

“Delivery arrived on time”

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Posted 2 years ago

“very pleasant driver also helpful, delivery well within time frame,very happy 08.30 abit early for my ay off”

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Posted 2 years ago

“Great services thank you”

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Posted 2 years ago

“I bought a very comfortable bed they were very nice to me. They did pick up and delivery and took my old mattress away very much appreciated.”

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Posted 2 years ago

“Garden furniture delivered within 2 days of ordering. Lovely quality at a reasonable price. Delivery was great, men were friendly & helpful.”

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Posted 2 years ago

“Never easy viewing items on the Internet. However, this small hall table was just as described. Lovely colour and a nice finish that goes with our new wood flooring, giving our hall a modern and complete new look.”

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Posted 2 years ago

“Beautiful bed just what my daughter needed sturdy and solid quick delivery no problems”

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Posted 2 years ago

“First time customer - I kind of discovered the website by accident. Absolutely delighted with the bed. Instructions were basic - but all flat packed furniture is to be fair. I definitely grabbed a bargain!”

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Posted 2 years ago

“Very impressed. Customer service was excellent...fun guy on the desk who was very helpful. Product is great! Very pleased. The only disappointment I had was that the grey colour I wanted was discontinued so I have grey bedsides and white chest of drawers. ..but that my fault.”

Furniture 123 5 star review on 3rd July 2022

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Posted 2 years ago

“Lovely piece of sturdy furniture & great price, great delivery service.”

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Posted 2 years ago

“I had to return an item to furniture 123 recently. The service was absolutely amazing. The item was collected promptly and I had a refund within 48hrs. By far the best company I have used over the last 5 years and will continue to do so. 5 star service! Catherine from Croydon June 2022.”

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Posted 2 years ago

“Delay in delivery but they kept me informed rather than letting me down on the day. Product is good. Assembled easily and at a very competitive price.”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,909 reviews