Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online, I received a few emails telling me what was happening and when, delivery on time, product great, what's not to like :-)”

Furniture 123 5 star review on 17th September 2022

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Posted 3 years ago

“Prompt efficient delivery. Product seems ok not finished unpacking yet. Ever hopeful”

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Posted 3 years ago

“Great product and customer service. Thank you!”

Furniture 123 5 star review on 8th September 2022

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Posted 3 years ago

“Item was delivered promptly and in perfect wrapping. Kept informed. I had a problem needed to contact service and they responded well. I contacted them a few times and could always speak with someone. Customer service was outstanding. Products are quality. My problem was resolved quickly. I would definitely shop here again.”

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Posted 3 years ago

“Really good value! Loving the loveseat we ordered, slightly disappointed that they don’t do a single chair or an armchair in the same style but really happy with the product !”

Furniture 123 5 star review on 4th September 2022

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Posted 3 years ago

“Delivery was very quick items were just like in the picture and very good value will be buying from there again and would reccomend to anyone”

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Posted 3 years ago

“Love this site always have what I want easy to order brilliant prices loads to choose from fast delivery handled with care I highly recommend Furniture 123”

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Posted 3 years ago

“Excellent customer service, emails to track progress of order. When delivered the packaging was great to protect the product from damage. Will definitely use 123 again very pleased”

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Posted 3 years ago

“I live this fire place. Delivered on time and extremely well packaged and protected. Great value for money compared to other shops. It’s on the wall now and lots of people are saying how nice it is. The guy who fitted it lives it and I’ve sent him the link. The company kept me informed at all times of the ordering and delivery process. Can’t fault them”

Furniture 123 5 star review on 21st August 2022

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Posted 3 years ago

“The bed was in excellent condition, it's really good quality and really sturdy. We are very pleased with it. Good value for money!”

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Posted 3 years ago

“We had to wait a few weeks for our order due to it being out of stock, so happy we did the chairs are beautiful! Was kept up to date each week with what was happening. Absolutely spot on service. Thanks again.”

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Posted 3 years ago

“A great, solid, contemporary looking bench. Excellent value and very easy to assemble . Looks great on our porch . Shopped around for a while and couldn’t find anything modern. Can be painted, but we are leaving it in its natural state for the time being!”

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Posted 3 years ago

“Very pleased with my furniture true to photos and description Very good delivery service”

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Posted 3 years ago

“Very pleased indeed with my new large pouffe, colour is just right and looks lovely in my lounge. The delivery came exactly on time, and it was wrapped up very well, so as not to cause any damage to it.”

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Posted 3 years ago

“Excellent service, Delivery drivers very polite and helpful. Beautiful bed😊”

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Posted 3 years ago

“Next day delivery, within time frame and given notice, good communication, fast and friendly service when it arrived. The picture doesn't even give justice to just how nice this bed is and it certainly looks a lot bigger in real life... Great quality and by far one of the nicest beds we've come across since searching for the right one online and in stores for the past 6 months.. Best thing is, its at an absolute fraction of the price compared to elsewhere- a real bargain! Plenty of space in the ottoman storage. Partner spent a few hours putting it together by himself without issue. Super pleased so far!”

Furniture 123 5 star review on 28th July 2022

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Posted 3 years ago

“Delivery arrived on time”

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Posted 3 years ago

“very pleasant driver also helpful, delivery well within time frame,very happy 08.30 abit early for my ay off”

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Posted 3 years ago

“Great services thank you”

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Posted 3 years ago

“I bought a very comfortable bed they were very nice to me. They did pick up and delivery and took my old mattress away very much appreciated.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews