Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a Grade A1 (Condition: Grade A1 items are in brand new condition but may have been re-boxed) guest bed for my twin boys who share a tiny bedroom. I was able to assemble the bed with my dad in an hour!! The beds are really good quality, they're nice and sturdy and all parts were in immaculate condition. Really happy with our purchase.”

Furniture 123 5 star review on 10th February 2022

Helpful Report

Posted 3 years ago

“Service , Delivery & my son in law construction were all perfect 🤩”

Helpful Report

Posted 3 years ago

“Excellent speedy customer service. Prompt delivery. Beautiful colours in a very soft velvet. I would buy again .”

Helpful Report

Posted 3 years ago

“Good quality, good price, fast delivery, good communication. I’ve ordered a dinning table and 6 chairs, very happy with my purchase. I’ll definitely order other things I need from their website.”

Furniture 123 5 star review on 9th February 2022

Helpful Report

Posted 3 years ago

“Great service and good value for money products”

Helpful Report

Posted 3 years ago

“Easy, quick ordering process. Beautiful furniture engineered with good quality craftsmanship and exceptional finish touches and materials. Delivered quicker than expected. Beyond delighted with my purchase and the full experience.”

Helpful Report

Posted 3 years ago

“From the delivery drivers to customer service can't fault this company.we ordered 5 items , more than happy with them all, quality fantastic, well packaged, easy to follow instructions. I can't recommend this company enough.”

Furniture 123 5 star review on 5th February 2022

Helpful Report

Posted 3 years ago

“I was surprised at the quality of the dining chairs I bought I have seen similar bug actually not as good a quality for DOUBLE the price I am really pleased with my purchase Delivery was free and delivery men were so kind and brought the chairs upstairs with no complaint I will definitely shop with this company again!!!”

Helpful Report

Posted 3 years ago

“Fantastic service, very reasonable delivery cost especially as my chair's were delivered in 24hrs, Items were exactly as described, very good quality.”

Helpful Report

Posted 3 years ago

“Fantastic service from start to finish, quick delivery and arrived on when it said it would, had a query with the item which was answered quickly by Naill on the live chat/email team, great customer service Naill - Ottoman Bed is lovely and super comfy......very happy and would definitely use Furniture123 again!!”

Helpful Report

Posted 3 years ago

“Wow, such a beautiful armchair. Delivery was sooner than expected. Had an issue which was very quickly and efficiently resolved by the customer service.”

Furniture 123 5 star review on 1st February 2022

Helpful Report

Posted 3 years ago

“We could not be happier with the sofa we've received! And auch quick delivery too!”

Helpful Report

Posted 3 years ago

“I had a fault with my new fire place, after speaking to the tech team a replacement was delivered 2 days later, thanks again 123.”

Helpful Report

Posted 3 years ago

“Fantastic prices quick delivery and very good with returns I would recommend this company”

Furniture 123 5 star review on 26th January 2022

Helpful Report

Posted 3 years ago

“Step by step info on when my goods would be delivered, very happy with my purchase & would buy from this provider again, really good quality & price of my outdoor pouffe”

Helpful Report

Posted 3 years ago

“Above and beyond the delivery guys came up three flights of stairs with 8 heavy boxes they just got on with it amazing delivery service bought Hamilton bedroom furniture love it amazing value always great service love the furniture123 it’s always my go to when I need furniture thoroughly recommend”

Helpful Report

Posted 3 years ago

“Easy ordering, updated on delivery regularly, delivered when they said they would. Item well packaged and intact on arrival”

Helpful Report

Posted 3 years ago

“I ordered a hall table. Good choice of designs. Best price. Happy with quality of product, exactly as described. Delivery was speedy and kept informed via tracker.”

Helpful Report

Posted 3 years ago

“Arrived when expected, really straight forward transaction.”

Helpful Report

Posted 3 years ago

“Tiffany LED Console table - Delivery was very speedy and efficient.”

Helpful Report

Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews