Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great looking furniture, great price and the delivery men were very helpful”

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Posted 4 years ago

“I am a first time buyer of Furniture123 and I’m very pleased with my garden furniture, rattan cube with parasol! Perfectly described on Furniture123 website. Delivered the next day! I was updated all the way through til they delivered my order. ArrowXL delivery staff were polite and helpful too. Will definitely recommend.”

Furniture 123 5 star review on 26th July 2020

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Posted 4 years ago

“Very pleased with my garden furniture, rattan cube with parasol! Perfectly described on Furniture123 website. Delivered the next day! I was updated all the way through til they delivered my order. ArrowXL delivery staff were polite and helpful too. Will definitely recommend.”

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Posted 4 years ago

“Great service and beautiful garden furniture. We are loving it. Thank you.”

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Posted 4 years ago

“Great patio furniture- good value for money. Kept me updated on delivery dates/ times.”

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Posted 4 years ago

“Ordering was straightforward and the furniture arrived next day. Courier advised when item would be delivered. Excellent service. Very pleased with product.”

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Posted 4 years ago

“From ordering to delivery, the whole process was simple and efficient. I was kept updated from the start. I can’t praise the delivery team high enough. They were professional but so friendly and accommodating.”

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Posted 4 years ago

“Sofa looks great, good communication from the company, arrived well packed and no problems. Would definitely use furniture 123 again!”

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Posted 4 years ago

“Excellent service ,delivery tracking really really good. Product arrived right on time and was brilliant quality. Will buy again”

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Posted 4 years ago

“Great price and delivery was quick, they even took the boxes into the room ready for us.... great service all round”

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Posted 4 years ago

“Fantastic service kept us updated on expected delivery times and deliver earlier than stated. Furniture is beautiful and would recommend.”

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Posted 4 years ago

“Good communication and service. Lovely garden furniture.”

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Posted 4 years ago

“Absolutely love my chair. Really comfortable. Lovely material and colour as depicted.”

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Posted 4 years ago

“Good solid sideboard that looks great with lights on or off. Very pleased straight forward assembly.”

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Posted 4 years ago

“Brilliant”

Furniture 123 5 star review on 24th July 2020

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Posted 4 years ago

“Ordered rattan garden furniture showing a delivery time of one week. Company contacted us to offer earlier delivery which suited. Delivered as expected by two very pleasant and helpful drivers. Furniture perfect. Very happy.”

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Posted 4 years ago

“Fast delivery and a lovely chair, easy to assemble, thank you.”

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Posted 4 years ago

“Good service, fast delivery and no problems at all”

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Posted 4 years ago

“Ordered a lovely ottoman bed. Looks even better in person absolutely gorgeous. Will definitely be ordering again from you.”

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Posted 4 years ago

“Delivery was on time and the delivery staff were very informative, polite and friendly, the bed is perfect, thank you!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews