Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab sofas and great communication and delivery, very happy!”

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Posted 4 years ago

“Delivery slot offered earlier than expected and was very pleased with garden furniture”

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Posted 4 years ago

“Fantastic product, prompt delivery, hassle free. Delighted customer.”

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Posted 4 years ago

“Great service and fantastic product.”

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Posted 4 years ago

“Fantastic Quality product. Good value for money. Excellent packaging and delivery service. Highly recommended supplier.”

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Posted 4 years ago

“Very pleased with my mirror table easily assembled and delivered on time”

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Posted 4 years ago

“As we have not yet unpacked the shower yet we cannot give a quality assessment. The item was delivered quickly and very nice chap put it in garage for me exactly where we wanted. Expertly done Price was good and we were imformed of delivery time before it arrived.”

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Posted 4 years ago

“Have ordered many items from here and have never been disappointed. Excellent quality furniture, prompt service and always delighted with purchase.”

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Posted 4 years ago

“Prompt delivery .. easy to inflate .. lovely design .. wish they had matching cushions.”

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Posted 4 years ago

“Brilliant from start to finish. Called and spoke to a very helpful man when ordering my rattan corner sofa. Ordered on Monday arrived on the Friday. Love the quality and look of the furniture. Will definitely use this website again.”

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Posted 4 years ago

“Very prompt delivery”

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Posted 4 years ago

“Very quick to respond and addressed my query immediately. Very pleased would definitely buy goods from them again.”

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Posted 4 years ago

“we are very happy with the quality and the service was the best delivered well within the two hour time slot, by very helpful and accommodating men and would highly recommend in fact we already have . the price was well within our budget for a quality far better than expected Victor and Heather Garland”

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Posted 4 years ago

“Very pleased with our new Rattan garden 10 piece furniture and the online ordering process. Delivered on the day and time as stated. The particular guys that delivered ours were great, nice guys. A bit taken aback - it was all flat pack and would be very difficult to assemble for somebody inexperienced plus it does really need hexagon headed screws, NOT Allen keys - absolute pain - took just about a full day to assemble one table, four chairs and four stools. But everything else is good. Just one comment. This stuff really does need a cover. The metal stays and table stands are NOT the best of metal and WILL rust so I respectfully suggest at least a cover should be offered. I checked with 123 but they don't supply any so we got an exact sized one from Harts. Apart from that, no problem and very pleased. Just need to keep it dry !!!!!”

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Posted 4 years ago

“Fantastic service from start to finish, sofa is amazing, so comfy and expensive looking, fantastic delivery service straight to the room of my choice, would recommend this company to anyone.”

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Posted 4 years ago

“The product itself was perfect and from order to arrival was only two days! Brilliant service.”

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Posted 4 years ago

“Beautifil and stylish 2 seater sofa. Kept to delivery date. Pleasant delivery driver. Didn't get a call beforehand not a problem as working from home and was 1st delivery. But could have been. Excellent value for money.”

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Posted 4 years ago

“Fantastic quick service, great quality bed at the right price.”

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Posted 4 years ago

“Excellent service from start to finish, so happy with my dining table and chairs they look fabulous”

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Posted 4 years ago

“Ordered a table and came earlier which was good for me ..delivery driver took a photo of the box as it was dented the table was fine ..was kept updated throughout from first ordering it and i,m very happy with the whole process of ordering online plus the table is just what i expected if not better ..thankyou and i,ll be ordering again from furniture123”

Furniture 123 5 star review on 28th July 2020

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews