Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,919 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,919 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant experience - item arrived weeks earlier than expected and even better than pictured. Very pleased!”

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Posted 4 years ago

“On time delivery, super bed ... took a while to build it, but worth it as my daughter loves it and feels solid.”

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Posted 4 years ago

“Very pleased with the service”

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Posted 4 years ago

“Very nice lovely bed. Im.realy made up its value for money. The delivery was on time and comumication with staff very effective”

Furniture 123 5 star review on 2nd August 2020

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Posted 4 years ago

“Beautiful bed, my daughter loves it. Speedy delivery. Really happy.”

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Posted 4 years ago

“Very lovely”

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Posted 4 years ago

“Good information about product, good price and quick service”

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Posted 4 years ago

“Absolutely adore my new sofa.The delivery system was perfect as well.Sincere thanks”

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Posted 4 years ago

“I read all the reviews after I ordered, so was anxious about what to expect, I was pleasantly surprised and pleased, the bed I ordered was the khole make, it came on time, the delivery guys where helpful, it was well packaged, the instructions were simple to follow, the bed is sturdy and looks more expensive than I paid, I’m a happy customer, so I ordered a sofa, I will definitely use Furniture 123 again.”

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Posted 4 years ago

“Fantastic bunk beds- great quality and exactly how they appear online”

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Posted 4 years ago

“Quick and great service”

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Posted 4 years ago

“I absolutely loved the bunk beds and my boys love them would definitely recommend”

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Posted 4 years ago

“Brilliant service, Quality product and great delivery service”

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Posted 4 years ago

“Fantastic”

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Posted 4 years ago

“I was extremely happy with my purchase and delivery. With self assembly of the bed all parts were labelled and ALL there with helpful instructions. Delivery was on time. My Orce velvet Ottoman bed is stunning and the Mango wood hand made six draw Art Deco units are fantastic the pictures on the website do not reflect how good they look and craftsmanship. Extremely happy and will use Furniture 123 for my future orders.”

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Posted 4 years ago

“Fast delivery & nice piece of furniture.”

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Posted 4 years ago

“Good......”

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Posted 4 years ago

“Excellent service. The product was exactly described and was delivered promptly. Will be using Furniture 123 again.”

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Posted 4 years ago

“This is fabulous garden seating and the table height is higher than i expected. You could eat a meal at it. Very easy to put together, I managed on my own with just a little help to place it in position. As others said the cushions need a bit of time to work out but a really comfortable set for a fab price!!”

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Posted 4 years ago

“Really happy with my new sofas very comfortable and u love the colour. Delivery was put back a week but I was OK with that.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,919 reviews