Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,920 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery men were helpful and polite and the furniture is lovely quality.”

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Posted 4 years ago

“Excellent customer service from start to finish. Item arrived earlier than expected.”

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Posted 4 years ago

“I had the bed the very next day! The people who delivered the bed were also so helpful!!!”

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Posted 4 years ago

“Brilliant service fast delivery very happy with my new gazebo great value for the money will definitely use this company again”

Furniture 123 5 star review on 21st July 2020

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Posted 4 years ago

“Arrived exactly on time in perfect condition, absolutely ideal product for my requirement and at a very competitive price. First class service.”

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Posted 4 years ago

“Was kept well informed of delivery date. The company that delivered were fab. The furniture is perfect in my daughters bedroom....it is true to the description and really well priced. Would definitely buy from you again in the future. Highly recommend.”

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Posted 4 years ago

“Been buying frim this company a few times over a few years now. Fast efficient delivery. Best price i can find online. No issue at all.”

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Posted 4 years ago

“Really happy with the product. Sturdy and well made. Very pleased with the chest of drawers.”

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Posted 4 years ago

“Absolutely love my new chair. Fantastic delivery service and next day as requested. Would definitely buy again.”

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Posted 4 years ago

“Great service, very knowledgable and helpful, next day delivery. Delivery driver very pleasant. Took 2 of us to erect, took our time and followed the instructions the finished product was exactly the same as the picture.”

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Posted 4 years ago

“Excellent service from placing the order to receiving the goods!”

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Posted 4 years ago

“Good quality, easy to assemble, great delivery experience. Does exactly what it says on the box! Thank you, you've completed my kitchen!”

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Posted 4 years ago

“Ordered a solid wooden sideboard and a rattan corner sofa for the garden. Both items were delivered within a couple of days and we were delighted with the overall quality, price and service. We will use again in the future.”

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Posted 4 years ago

“Beautiful quality item Product as described Fast delivery with item updates Would shop here again!”

Furniture 123 5 star review on 20th July 2020

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Posted 4 years ago

“I love this piece of furniture, rustic looking and well made. Easy assembled, looks lovely.”

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Posted 4 years ago

“Great value and fast delivery. You can’t go wrong”

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Posted 4 years ago

“Amazing quick delivery and beautiful sofa. Great quality love it and definitely recommend !”

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Posted 4 years ago

“Good communication from company. Sideboard arrived well packaged and was delivered by 2 courteous delivery guys. Very pleased with purchase.”

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Posted 4 years ago

“First Class service from a great Company, nice piece of Furniture, came as described, (Flat Pack) easy to build, would buy again, the Company is reliable, and does what it promises, so no worries!”

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Posted 4 years ago

“Delivery was expected August 1st and it came 4 days after which was fab. Only fault was I didnt receive any texts or calls to say my delivery was going to be delivered which I see they state the driver is supposed to call you 30minute prior to delivery. Luckily my neighbour was in.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,920 reviews