Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,920 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful couch, great price, easy assembly. Delivery was on time and staff were helpful. Will definitely use again.”

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Posted 4 years ago

“Excellent service ordered a white gloss coffee table delivered on time looks amazing in my lounge”

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Posted 4 years ago

“Perfect ordered a bed Thursday and it was delivered the following day and as expected. Really pleased :)”

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Posted 4 years ago

“We have not opened the boxes yet and I’m giving it five-star because I hope it is good as the pictures👍🏻👍🏻👍🏻”

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Posted 4 years ago

“Fast delivery, arrived when they said it would. Put together extremely well with using instructions. Looks very modern and sleek. TV unit.”

Furniture 123 5 star review on 16th July 2020

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Posted 4 years ago

“excellent bed beautiful delivery excellent”

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Posted 4 years ago

“Easy ordering, delivered on time, item exactly as specified. Great Service.”

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Posted 4 years ago

“slightly complex to put together, but beautiful blue colour and very sturdy. overall very happy”

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Posted 4 years ago

“Great service delivery was quick. Product of great quality and quick and easy to put together due to good instructions”

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Posted 4 years ago

“Excellent service, great delivery arrived within the time slot, phoned half an hour before, bed is beautiful very strong, get plenty of spare bits incase, easy to build extremely happy with the quality of the bed.”

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Posted 4 years ago

“So happy and impressed as was a bit nervous ordering online! The items were really well packaged and are better than we'd hoped. Wouldn't hesitate to recommend!!”

Furniture 123 5 star review on 15th July 2020

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Posted 4 years ago

“Excellent service. Extremely quick delivery during these times given most of their competitors are blaming Everything on Covid 19. Would definitely recommend and would use again.”

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Posted 4 years ago

“Very good service delivery was very good came earlier than expected”

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Posted 4 years ago

“Great service, really lovely chairs. Very happy, thanks!”

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Posted 4 years ago

“Great value for money dining room table and chairs - speedy delivery too.”

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Posted 4 years ago

“Could not fault this company, delivery men so helpful and friendly and both my partner and I love our new bed, instructions easy to follow, it looks amazing. Will use furniture 123 again”

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Posted 4 years ago

“Love this Khloe Ottoman Navy bed. Great quality, great storage and so comfy. A bit of a mission to put together but worth it. And at £369.97, it was such a bargain.”

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Posted 4 years ago

“Positives : tv unit with electric fire absolutely beautiful far better quality than I expected for the money ! Love it ! Packed perfectly! Negatives : delivered a day early after I stressed a Saturday delivery due to working only by chance I popped home for 5 minutes and found delivery man posting a note through door! I asked when it would have been delivered again and he said Thursday ish! Would have been very unhappy ☹️ also unit was self assembly with no instructions ☹️ But it looks beautiful so I’m happy 😃”

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Posted 4 years ago

“Great pieces of furniture, very impressed with quality and packaged very well.”

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Posted 4 years ago

“Excellent customer service.I love the chair I purchased.Good value for money.Very flexible and helpful with delivery. I am very satisfied with the overall service.I will definitely purchase furniture from this company in future.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,920 reviews