Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,920 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience. Fast delivery & great communication.”

Furniture 123 5 star review on 20th July 2020

Helpful Report

Posted 4 years ago

“Quick delivery, easy to assemble and beautiful finish.”

Helpful Report

Posted 4 years ago

“Delivery was prompt and on the scheduled day that was paid for. Despite several Negative reviews, we were Happy with the service received. We were a little hesitant about the product reviews before ordering but I have to say I was happy throughout the build with the instructions given and we both love the look of our new coffee table. We ordered the black one and it is quality and adds a very modern touch. Enjoy!”

Helpful Report

Posted 4 years ago

“Easy to order, delivery date was earlier then expected, very good service by delivery men who rang me 15mn before arrival and were helpful and pleasant”

Helpful Report

Posted 4 years ago

“A good online service and ordered our chair then an email arrived informing us of when the chair would be delivered, Chair then arrived earlier than expected which was very pleasing delivered efficiently with good communication from the delivery guys. A great service from start to finish.”

Helpful Report

Posted 4 years ago

“Great company! Said out of stock online but they managed to source a bed for me to be delivered within the week! Great delivery drivers! 100% recommend!”

Helpful Report

Posted 4 years ago

“Great service, given call when getting close to delivery, delivery men were plesent.”

Helpful Report

Posted 4 years ago

“I'm happy that they carry heavy parcel upstairs to bedroom, which I'm disabled, but not been set up yet.”

Helpful Report

Posted 4 years ago

“Excellent company to deal with. Delivery drivers Excellent and polite.”

Helpful Report

Posted 4 years ago

“Received my gazebo within 2 days great fast service for the price I was very satisfied with the quality looks amazing in my garden look longer to put together than 1 hour 30 mins tho but really pleased with it will definitely recommend”

Furniture 123 5 star review on 19th July 2020

Helpful Report

Posted 4 years ago

“Extremely fast and prompt delivery; the delivery team were also fabulous. The chair itself is absolutely wonderful - excellent quality and sumptuously comfy. Very pleased customer indeed!”

Furniture 123 5 star review on 18th July 2020

Helpful Report

Posted 4 years ago

“First Class Service From Start To Finish. Arrived Within 2 Days. The Bed Was Beautiful, My Grandaughter Loves It.”

Helpful Report

Posted 4 years ago

“Quality products at a great price, super fast next day delivery, excellent service from start to finish. Would highly recommend to anyone 👍”

Helpful Report

Posted 4 years ago

“This is third piece of furniture I have ordered from Furniture 123. Yet again I wasn’t disappointed. Briana Oak sideboard is lovely piece of furniture for very reasonable price. Very sturdy, well made, smooth sliding of doors and drawers. It was very well packaged and easy to assemble. Very heavy so you definitely need more then one person. It was very easy to order online. I was allocated delivery date and day before I was contacted via txt and given 2 hour slot. They arrived on time and were very helpful. 5/5”

Helpful Report

Posted 4 years ago

“The beautiful bed arrived very well packed. It was so easy to put together and the end product !! I was chuffed it’s perfect and looks very expensive. This was put together by a 70 year old woman on her own!!”

Helpful Report

Posted 4 years ago

“So pleased with our new bed, very stylish and very comfortable. We've been having the best nights sleep in a long time. Well packed and easy to assemble and also came with spare parts. Would definitely recommend buying from Furniture 123.”

Helpful Report

Posted 4 years ago

“Great service product was just as described will definitely be using again”

Helpful Report

Posted 4 years ago

“Really happy with the bed excellent quality and delivery superb. Keep it up guys 5*”

Helpful Report

Posted 4 years ago

“I bought a Safina King Size Wing Back Ottoman Bed from Furniture123.co.uk a few days ago. I'm VERY happy with my purchase! Excellent quality bed, is exactly as it looks in the picture. Very sturdy and HUGE storage. The delivery guys from ArrowXL were very helpful and friendly. Excellent communication and fast delivery, which is always good! I honest recommend them.”

Helpful Report

Posted 4 years ago

“Arrived really quickly, no problems with ordering, the item looked great and was easy to put together, just needed to add the legs. Looks fabulous in our bedroom.”

Furniture 123 5 star review on 17th July 2020

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,920 reviews