Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have purchased a Windermere midsleeper pine bed on the 28th of July. Sales and delivery on the 7th of August were straight forward. However once we started assembling the bed we realised the quality is very poor. The wood is very soft and prone to dents and scratches. The machine cut panels and the holes do not necessarily match. Top plank of the headrest doesn’t seat properly on the railing. The kids were happy with it so we left it as it is. At some point we realised that the book shelf doesn’t hold the weight of the books so we had to move it to the top setting. The bed started making creaking noise every time my child moved in it. We wanted to avoid the hassle of returning and complaining and still decided to keep it. That was until 3 weeks into using the bed one of the drawers front panels came off into my 8 years old child’s hands. My husband filled the form to report the faulty drawer on the 28th of August. A few days after he received a request to provide pictures which we did at the beginning of September. And then there was silence. 10 days after we filed the complaint I have contacted the customer service again and on 12th of September my husband received an email in which we have been offered a collection date for return in August. There was no phone calls or emails to discuss our options prior this email. The email said we had to make sure we have to return the goods in their original packaging. We have purchased a bed that we were planning on using for at least a few years, there were 7 parcels delivered to us. Where and why would I keep the original packaging? As an alternative there is a suggestion to purchase similar packaging material from any store and do it as best as we could. So for all wasted time and inconvenience the faulty bed had caused us, we must spend more time and money to get an additional packaging to return the bed safely? Plus we will have to wait for 5-7 days for the bed to reach the warehouse and then 5-7 days for the refund to be issued. All whilst my child would be sleeping on the floor. I have eventually managed to call the customer service number and only then I was asked what I would like to do. I asked for my options and have been offered a £50 discount (seriously?), an exchange and a refund. The lady on the phone offered my first available date for collection which was the 17th of September and whilst I started questioning why should I purchase an additional packaging she hang up on me. The collection however was booked and I had to contact the courier to rearrange the dates as we would need some time to disassemble this joke of a bed. It is very unfortunate that during these challenging times there is no support or any advise from the company that positions itself so highly on customer care. We are reasonably adequate people and like buying products from different shops and give a benefit of a doubt whilst reading poor reviews. However this situation is totally disgusting and lack of communication is appalling. Would I purchase anything from this shop again? There would be a solid No”

Helpful Report

Posted 4 years ago

“The quality of the bed is amazing and the delivery was very fast.”

Helpful Report

Posted 4 years ago

“Fantastic fast delivery beautiful furniture very happy”

Helpful Report

Posted 4 years ago

“I received a bed 55 days ago I have been trying to return it since the same day it was delivered. I am a newly single parent and have taken three days of Of work as 123 furniture keeps telling me the parcel will be collected between 8:00am 12pm it is now 15:45 and I still have this item taking up space in my hall way. I am unable to bring my pram inside the house it has been so difficult. I literally can’t afford to take anymore time of work. I am so stressed I can’t get through on the phone it literally keeps hanging up after being on hold for 30 plus minutes. Not sure what left I can do and I am unable to buy another bed as furniture 123 are holding my funds. So I have been sleep On the sofa for 55 days also.”

Helpful Report

Posted 4 years ago

“Great quality of product, looks amazing, good service delivery and as agreed timeframes met. Would order again, as well happy”

Helpful Report

Posted 4 years ago

“Have ordered from you 3 times now. Very pleased with all items”

Helpful Report

Posted 4 years ago

“Website easy to use and navigate; quick delivery options despite my home address being 200+miles away. Unfortunately needed to arrange a refund on the express delivery as the 3rd party courier used had overloaded the delivery vehicle and my sofa needed to be removed; however there was no quibbling by 123.”

Helpful Report

Posted 4 years ago

“Excellent service. Item arrived on time.”

Helpful Report

Posted 4 years ago

“The bed came with a couple missing pieces (still managed to build the entire bed, only minor pieces missing) and furniture 123 were very accommodating and great to deal with when I contacted them about it. They sent us the missing pieces right away. Other than that I am very pleased with the bed, great quality!”

Helpful Report

Posted 4 years ago

“Excellent service. Tables arrived within days of ordering.”

Helpful Report

Posted 4 years ago

“Very pleased with our purchase. Delivery and communication was first class.”

Helpful Report

Posted 4 years ago

“Took.a week to finally get a return sorted as my order was broken still not had refund after a week”

Helpful Report

Posted 4 years ago

“This is the best company I have ever bought anything online from. The ordering and payment was simple and the furniture delivered the next day. I was kept informed of delivery times by email and then telephone calls. I cannot fault the service and the furniture bought was stunning.”

Helpful Report

Posted 4 years ago

“Great price and communication. Friendly delivery staff. Easy to assemble. Needs 2 people as heavy parts. Dreaded fitting the hinges but managed those by myself. Looks perfect with our new 55" tv”

Furniture 123 5 star review on 13th September 2020

Helpful Report

Posted 4 years ago

“Bought king size bed for my dad in soft velvet Its more beautiful than in the picture and very solid Really amazed with result”

Helpful Report

Posted 4 years ago

“NEVER AGAIN!!! I purchased a new ottoman bed. Upon assembling my joiner noticed that the middle bar was faulty. Contacted them and got a new one sent out. New part then came and it was the wrong size. Contacted again to be told it would be sent out in 3 days. 3 days later still not part so contacted again and told there was an issue in the warehouse. So I am now 2 weeks later sleeping on the floor. Had some goodwill given back to me but not even covered the cost of a joiner 3 times never mind any form of compensation for having to sleep on the floor!”

Helpful Report

Posted 4 years ago

“Great service, great product and great delivery”

Helpful Report

Posted 4 years ago

“Excellent quality and service”

Helpful Report

Posted 4 years ago

“Unreal bed, Super happy and quick delivery.”

Helpful Report

Posted 4 years ago

“Love this extra large tv stand. Arrived sooner than expected. Well packaged so no scraped edges on MDF panels. We had to raise the DVD player up a bit so the disc draw could open. Looks great at night too with LED lights on. Very pleased with this item.”

Furniture 123 5 star review on 12th September 2020

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews