Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality ,fast delivery. Very pleased with item.”

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Posted 4 years ago

“Great price and quality furniture to start off with and kept informed every step of the way. Delivery guys were great.. helpful and very safety conscious. Very happy. !!”

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Posted 4 years ago

“Love this wardrobe. Easy to put together. Definitely recommend.”

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Posted 4 years ago

“Fast delivery, Leevan was very helpful and I love my order! Would recommend”

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Posted 4 years ago

“Brilliant service, arrived quickly with notifications and looks lovely in our bedroom”

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Posted 4 years ago

“Excellent deliver. Lovely sofa.”

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Posted 4 years ago

“Ordered a blanket box which came in 2 days. Love it. Thankyou Furniture 123”

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Posted 4 years ago

“Excellent! Good service, my item was delivered on time and I love it. I recommend you guys 100%”

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Posted 4 years ago

“Easy process from start to finish. Great furniture at a great price. Delivered within the time slot as advised. A returning customer and have recommended Furniture 123 to friends and family.”

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Posted 4 years ago

“I placed an order in June to be told soon after that it wouldn't be available until August. I decided to continue with the purchase until August came and I was told it wouldn't be delivered until November. Since beginning of August I've been emailing relentlessly explaining I do not want to wait this long and would like a refund a month later and the company are not responding to me or processing said refund. You can not phone them and they blame this on covid although not sure why as all other companies seem to be coping with work from home staff? AVOID AT ALL COSTS AND PLEASE GIVE ME MY REFUND.”

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Posted 4 years ago

“Very pleased with the new bed, looks great, fast delivery and good communication!”

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Posted 4 years ago

“Great service, fast delivery, nice furniture. What more do you need?”

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Posted 4 years ago

“Very pleased with my purchase of shabby chic lamp table would definitely recommend customer service good also price and delivery”

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Posted 4 years ago

“Absolutely first class from order to delivery. Beds out of stock and quoted a month delay which was fine. I had an email within 2 hours quoting next day delivery and they turned up at 830am the following morning! Delivery guys were brilliant. My kids love the bed. Worth every penny. I would not hesitate to recommend 👍😁”

Furniture 123 5 star review on 10th September 2020

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Posted 4 years ago

“Very poor quality bunk beds, loads of small damages”

Furniture 123 1 star review on 10th September 2020

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Posted 4 years ago

“Very happy overall!! Delivery was timely and product seems good quality. My only suggestion would be that some of the assembly instructions could have been written slightly more clearly. Very happy with finished product!”

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Posted 4 years ago

“White chest of drawers delivered at the expected time. Very good quality and well made. Takes time to assemble them but very pleased overall.”

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Posted 4 years ago

“Great product and prompt delivery. We are very happy about our new Ottoman storage seat. Thank you. Andrew from Surrey”

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Posted 4 years ago

“Wonderful process from ordering to delivery. Product good quality, sturdy Easy to build. 10/10 will be a return customer”

Furniture 123 5 star review on 9th September 2020

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Posted 4 years ago

“Extremely pleased with the full experience from customer service prior to delivery, the professionalism of the delivery team the packing of my parcel and the quality of the furniture purchased. I will definitely be purchasing through furniture 123 again. Thank you!”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews