Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Next day delivery. Well packed no problems at all. Highly recommended!!!”

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Posted 4 years ago

“My chest of drawers,lived up to expectations,easy to assemble and very sturdy. I am happy with it,even though I ordered the wrong size because it looked bigger online.”

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Posted 4 years ago

“Customer service was helpful and efficient. The TV unit I purchased was easily put together and looks fabulous. Price was okay perhaps a little more expensive than some other sites but I am very happy with my purchase”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Excellent professional service and quality item”

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Posted 4 years ago

“If I could give 0 stars I would. I bought what was supposed to be a “solid wood” wardrobe however what arrived was cheap MDF covered in damage. I have tried to contact customer services on numerous occasions and no one has gotten back to me. Poor company - do not purchase from them!”

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Posted 4 years ago

“Like the product very much. Problems with delivery being postponed several times but customer service responded quickly. Price very reasonable.”

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Posted 4 years ago

“Absolutely faultless! Good communication, very helpful & friendly delivery man. Quick delivery. Very pleased with my purchases. Would definitely use again.”

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Posted 4 years ago

“Delighted with my tables but very disappointed that I was charged £50 for delivery to a 'rural' area when I live in the middle of the 3rd largest city in Scotland. Would definitely put me off ordering from this company again.”

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Posted 4 years ago

“Excellent service. Quick delivery and great communication.”

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Posted 4 years ago

“Expecting a delivery of 3 packages only got 2 packages , 2 days later still unable to contact Furniture 123 no answer on their phones and not responding to my emails also the 2 packages I did receive damaged in transport Quick enough to take my money Awful service Definitely won’t be buying again from this company”

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Posted 4 years ago

“Brought this bed for my 9 year old, she absolutely loves it. It looks so much better than in the picture and feels really sturdy.”

Furniture 123 5 star review on 7th September 2020

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Posted 4 years ago

“Excellent service that kept you fully informed about delivery date Quality of furniture excellent”

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Posted 4 years ago

“Really impressed by the communication from the moment of ordering. Our bunk beds arrived on the day we were told they would at the outset. The delivery team were absolutely great! Our son loves the bunkbeds we ordered and they feel like good value for money.”

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Posted 4 years ago

“Great servics, fantastic product, fast delivery, will use again.”

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Posted 4 years ago

“2nd piece of furniture ive had of you , this one was even better as everything was numbered which made ot alot easy , very happy looks lovely , well worth the wait”

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Posted 4 years ago

“Excellent service; great quality bed and storage box, delivered exactly when they said they would and very reasonably priced. Items look far more expensive than they actually cost! Would definitely recommend and buy from again.”

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Posted 4 years ago

“Delivery was delivered earlier than initial advised which was great. Great product. Will order again in future”

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Posted 4 years ago

“Good solid Quality”

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Posted 4 years ago

“Really lovely bed much sturdier than expected.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews