Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely dressing table, great quality for the price that I paid. I recently bought an expensive furniture from other suppliers and the quality was really poor. Definitely recommend”

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Posted 4 years ago

“Love my ottoman coffee table. Came quickly, gorgeous colour and material exactly what I wanted.”

Furniture 123 5 star review on 7th September 2020

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Posted 4 years ago

“So happy with our purchase! absolutely in love with our new bed, 2 week delivery slot was perfect timing for us, the bed had really clear instructions Amazing quality, cheap price Not one complaint Thanks very much, we will 100% use this company again”

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Posted 4 years ago

“Arrived on time, very good quality at a reasonable price and easy to assemble.”

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Posted 4 years ago

“The bed came quicker then expected, and the qaulity is great. Overall good experience.”

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Posted 4 years ago

“Website was not working so I rang to place my order for the pink blanket box. I believe it did charge me for the phone call however, I received my order the next day even when being quoted 2-3 days due to bank holiday! Very happy with my purchase overall but would have been even better if the website was working :)”

Furniture 123 5 star review on 6th September 2020

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Posted 4 years ago

“Excellent product and service, our bench came the next day we were very pleased and we will definitely use them again”

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Posted 4 years ago

“Because I was so very pleased with the Lexi chest of drawers that I purchased in July I ordered another one. The quality is excellent and the delivery was actually earlier than expected. The construction instructions are clear and simple too. Win win!”

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Posted 4 years ago

“Brilliant website easy to use and delivery was very quick and efficient”

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Posted 4 years ago

“We were really pleased with our sofa and exactly what we were expecting. Good value for money and the second time we have ordered furniture from Furniture 123. We marked them down one star as there was a delay with our delivery despite paying extra and we were not notified in advance. Their customer service however was very good in dealing with my complaint and in the end the delivery arrived the next day. We would order from them again.”

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Posted 4 years ago

“Furniture arrived earlier than expected very pleased with the quality really goof value for money would recommend this company”

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Posted 4 years ago

“Very pleased, arrived on time”

Furniture 123 5 star review on 5th September 2020

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Posted 4 years ago

“The chairs are stunning, they are much much better then what they look in the image. Very elegant and comfortable.”

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Posted 4 years ago

“Can not fault furniture 123. Had never heard of them and then saw them mentioned in a Mrs hinch fb page several times. Saw they had a good deal on the bed I wanted so thought why not give it a go! Paid the Extra £10 for next day delivery. Was with me by 11am. Delivery man was very polite and efficient. Bed was a bit of a nightmare to put up due to not the most clearest of instructions but I expected that from other reviews. However once the bed was up, it was al forgotten! In perfect condition and exceptionally comfy and well made although to be fair for the price, I would have been happy should it only last a few years! Really cannot speak highly enough of the speed, service and the bed itself! Thankyou”

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Posted 4 years ago

“I didn’t receive the mattress with the bed and the head board looks like it’s second hand. Full of scrapes and dirty marks”

Furniture 123 1 star review on 4th September 2020

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Posted 4 years ago

“Brilliant product and very quick delivery”

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Posted 4 years ago

“Wardrobe looks amazing, great quality, took longer than it said to build but that was probably me. Very pleased with it”

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Posted 4 years ago

“Great quality bed and excellent delivery.”

Furniture 123 5 star review on 4th September 2020

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Posted 4 years ago

“Good quality arrived on time”

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Posted 4 years ago

“Easy to put together, well made,looks good”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews