Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery and great product Thoroughly recommend”

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Posted 4 years ago

“Really good quality and fast delivery”

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Posted 4 years ago

“Was a bit sceptical about ordering the Lola range without any customer reviews but it is absolutely beautiful. I had already dealt with furniture 123 before for another piece of furniture and I would highly recommend them. The delivery date was delayed but I was kept informed by email.”

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Posted 4 years ago

“Really happy with my purchase and it arrived the next day. Would definitely recommend. Very sturdy, good quality item.”

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Posted 4 years ago

“Excellent service and product.”

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Posted 4 years ago

“Ordered on the Thursday came on the Friday excellent service and excellent product”

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Posted 4 years ago

“Excellent service. Placed my order on the Thursday evening & it arrived Friday. I ordered a velvet chair, very pleased with my order. Would definitely recommend.”

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Posted 4 years ago

“Amazing customer service, let me change the bed last minute to this one. With an even quicker delivery date (the next day) perfect bed my little girl absolutely loves it and it’s made her transition from cotbed to big girls bed so much easier as it doubles up as a playhouse she loves the roof and calls it her princess bed:)”

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Posted 4 years ago

“Fab tv unit, easy to assemble, next day delivery, and good communication”

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Posted 4 years ago

“Good price, good comms & fast delivery. Perfect!”

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Posted 4 years ago

“Amazing bed! Really great bed and great service. Placed the order late on Thursday afternoon last week and paid for next day delivery. Got a tracking email, texts and phone call from the delivery driver and the bed was in my house by 11am the next morning! Would recommend this company and product to anyone”

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Posted 4 years ago

“Easy to use website and excellent next day delivery service.”

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Posted 4 years ago

“Came on time the customer care team brillant and loved the sales loo% happy with what I brought and very pleased with the service”

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Posted 4 years ago

“Great service delivery was on time and delivery crew helpful considering the COVID problems”

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Posted 4 years ago

“Order received ahead of schedule. Most impressed with the secure packaging. Very pleased with quality of goods.”

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Posted 4 years ago

“Absolutely fantastic build quality and instructions packed with polistireen better than any product I received amazing very happy”

Furniture 123 5 star review on 3rd September 2020

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Posted 4 years ago

“Very happy with my hallway bench. Good quality product arrived very well wrapped. Slightly smaller than I was hoping for but still an excellent product for the price.”

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Posted 4 years ago

“Avoid buying or prepared to be disappointed. Ordered another bed after been let down with my 1st order to only be emailed 5 days before the arrival date to be told it has been delayed by another 2 months considering I am in the process of decorating my bedroom this is far from ideal, cancelled the order & ordered a different bed from somewhere else which will be delivered this Monday Lets hope my refund is processed quicker than the 3 weeks a number of emails, calls I had to wait on my firs refund will never order again from this company SHOCKING SERVICE.”

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Posted 4 years ago

“Furniture was an excellent price and excellent quality!”

Furniture 123 5 star review on 2nd September 2020

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Posted 4 years ago

“Excellent ottoman, better than I thought. Quick fast delivery - really impressed and would definitely use again. Highly recommend this company.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews