Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery Chairs are really good and look nice”

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Posted 4 years ago

“Very happy with purchase. Nice bed and quality good. Had next day and delivery team very helpful. Would but from here again.”

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Posted 4 years ago

“Excellent quality at a fair price. Very easy to assemble but delivery was delayed.”

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Posted 4 years ago

“Beautiful looking chairs! With great fast delivery. My only snag is that 2 of the chair seats are really hard when sitting on prepared to the other 2 with a much more 'spongier' feel about them. Apart from that very happy!”

Furniture 123 4 star review on 31st August 2020

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Posted 4 years ago

“Fantastic value for money. I was kept updated about my delivery date as it changed due to suppliers. Would definitely buy from here again.”

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Posted 4 years ago

“Good price, beautiful furniture (hallway table), sustainable wood and quick delivery”

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Posted 4 years ago

“The instructions on the ottoman bed were very easy to follow. The hardest bit to build was attaching the plastic corner pieces. With a bit of washing up liquid being smeared around the plastic ends it went together very easy. I would definitely buy another. Very good price and nice quality.”

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Posted 4 years ago

“Am so happy with my order”

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Posted 4 years ago

“Ordered an Ottoman velvet table on a Sunday, received delivery next day on Monday. Brilliant service. Love the ottoman table.”

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Posted 4 years ago

“I ordered my hall table from Furniture 123 sceptically because some of the reviews were not that good. My experience of the company is excellent. I ordered the table for next day and it arrived as promised! I knew it was self assembly - the instructions were amazing! Bags labelled, easy to follow diagrams and tool included. Absolutely delighted with the table as it exceeded my expectations for the price I paid. Thank you Furniture 123.”

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Posted 4 years ago

“Very happy with the bed. Delivery was super quick, the delivery drivers very helpful and polite. They have brought the bed to the 9th floor with no problems. Highly recommend the Furniture 123”

Furniture 123 5 star review on 29th August 2020

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Posted 4 years ago

“Order was placed with ease and the goods were delivered with 24 hrs of ordering having paid for next day delivery. Kept up to date by the delivery company and was given a one hour time slot that they were deliverer in. Service was exceptional and the goods were very good and to a high standard.”

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Posted 4 years ago

“Very impressed with the service from Furniture 123. Placed order around 4pm Friday and bed was delivered by 9am Saturday! Friendly delivery guys and loved the bed! Beautiful :)”

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Posted 4 years ago

“Really lovely furniture, only issue was delivery was put back by a month and then advised it would be earlier so a bit of messing about making sure we were home. Delivery company used were great.”

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Posted 4 years ago

“Excellent service. Delivery when they said, and it was packaged really well with care and attention. Ine slight problem was a missing piece of assembky instruction but wgen called customer care u recieved a call back in 15 minutes and an email with the missing instructions within 30 minutes can not fault then at all”

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Posted 4 years ago

“The shopping experience was really great and the variety of products is brilliant. The delivery guys were wonderful and brought the product straight into the living room of my flat, and were really friendly. Thank you!”

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Posted 4 years ago

“Wardrobe delivered with marks on all 3 doors. Emailed company but zero response. Pity.”

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Posted 4 years ago

“Perfect all round. Great communication about delivery, courteous delivery men and a good quality table and chairs”

Furniture 123 5 star review on 28th August 2020

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Posted 4 years ago

“Absolutely amazing furniture, looks beautiful. Delivery was really easy and the drivers were very helpful. Would highly recommend.”

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Posted 4 years ago

“Kept up to date about delivery, product was good quality. (Rattan 4 piece) but have tried several times to find out about cover for same without response.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews