Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Great quality. Arrived on time intact and easy to follow assembly instructions. Beautiful chest of drawers. Very happy customer. Thank you!”

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Posted 4 years ago

“I must admit I was a bit sceptical as I had not used the company before, but absolutely fine. The dining room table was exactly what I was looking for at a good price, and was delivered the following day. The items were also well packed. The only thing I was slightly confused over was it said in the description chairs not included but then came as a bundle, it may have been the way I read it but glad I had the chairs anyway as they set off the table. Thank you for an excellent service.”

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Posted 4 years ago

“Brilliant service and lovely ottoman.Defo order again from you 👍”

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Posted 4 years ago

“Really pleased with our purchase from you, really worth the money. Delivery was spot on too 😁”

Furniture 123 5 star review on 26th August 2020

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Posted 4 years ago

“I have ordered a few things and would not recommend poor quality and out of 6items 2are faulty and replacements take ages”

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Posted 4 years ago

“A stunning piece of furniture that enhances my daughters lounge”

Furniture 123 5 star review on 25th August 2020

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Posted 4 years ago

“I am very happy with the product. I bought one ottoman and was so happy I ordered another the next day. However I then found out I wouldn't be in the area the next week when it was to be delivered. I called them and couldn't get through. The line went dead. I left 4 messages on their chat asking them to either delay the order or cancel it. Still no answer. They then sent the product. It was annoying. But other than that I'm happy with the actual product”

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Posted 4 years ago

“Beautiful white wardrobe when assembled. I asked a professional to assemble the wardrobe for me. It looks great. Very pleased with it and at a reasonable price. Quality is definitely there. THankyou Furniture 123”

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Posted 4 years ago

“Ordered a single trundle bed. Delivered within days despite other companies quoting months due to Covid. Very reasonable price and quality seems OK. Received call en route from delivery driver and they arrived exactly at their eta.”

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Posted 4 years ago

“Quick and easy ordering with fast delivery. My bench looks fab in the hallway.”

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Posted 4 years ago

“Terrible service! Will not be using your company again!! Sent a bed with missing parts, no bolts, screws or instructions. My daughter is sleeping on the floor. Sent 4 messages, no response. Tried calling, sat in a que for an hour and given the option to receive a call back to which I have not had. Not happy”

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Posted 4 years ago

“Managed to cancel the wrong order Which sent me back to the end of the queue as I have to re-order again. Meanwhile the bedroom furniture I ordered 5 weeks ago that has been delayed for another 5 weeks remained on order. So I told customer service to not cancel this order anymore as I eould wait the 5 weeks. A week later they cancelled this order without any notification. What an absolute mess.”

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Posted 4 years ago

“Dining storage bench came on time and I'm delighted with the quality. It was just a temporary solution until I found something else, but it's absolutely brilliant and only cost £59.00. I will be buying another for the Hall, shoe storage and somewhere to sit to put them on. Really pleased with it.”

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Posted 4 years ago

“Placed an order for a safina buttoned small double bed, came on the date it was supposed to and delivery man was helpful and carried all boxes indoor despite of the covid doorstep arrangement. Beautiful product with helpful staff on stand by if you have any queries regarding delivery times. Four weeks to wait for delivery due to low stock but was worth the wait. I would recommend you let a professional assemble to ensure sturdy fixture and longevity of the product, make your money stretch and last where necessary as beds are an investment. Dont attempt to assemble on your own if you're not too sure. Would definitely recommend. This isn't a paid review!”

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Posted 4 years ago

“Had no problems. Excellent service”

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Posted 4 years ago

“Easy to order - delivery on time - first class”

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Posted 4 years ago

“Quick service and delivery”

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Posted 4 years ago

“Excellent communication, the table arrived when you said it would and I love it. It’s neat and tidy when folded down and perfect for a family meal when extended.”

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Posted 4 years ago

“Good bed, very pleased. Thanks”

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Posted 4 years ago

“First time purchasing anything from This website. The bed was easy to install and is stunning. Will def be revisiting for other furniture in the future”

Furniture 123 5 star review on 24th August 2020

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews