Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, very fast delivery . Would highly recommend.”

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Posted 4 years ago

“Arrived as stated, very well packed, better than expected, worth the money,draws a little sticky but a little candle wax rubbed on runners will help. Good quick and polite dilv.”

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Posted 4 years ago

“Its beautiful”

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Posted 4 years ago

“Very easy to assemble very pleased”

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Posted 4 years ago

“Good communication and lovely table”

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Posted 4 years ago

“Excellent service, bed was very reasonably priced, delivered on time and very well packed plus very easy to assemble.”

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Posted 4 years ago

“Fast delivery Good quality already assembled. Thank you”

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Posted 4 years ago

“Fantastic service, gorgeous bed very well made! Very happy!”

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Posted 4 years ago

“Furniture delivered on time during a difficult period . Thank you so much.”

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Posted 4 years ago

“I bought the blanket box it was well made and looks beautiful in my bedroom. I am more than happy with my purchase”

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Posted 4 years ago

“Ordered 2 double ottoman beds, the Harley and the Safina, when ordered both were available for delivery within a coupe of weeks. The delivery date changed almost immediately after ordering and paying in full, it then changed again. I noticed after waiting for over 6 weeks that the Harley was still showing on their website as delivery available almost immediately so contacted them asking to at least deliver the bed they had in stock as my son was currently sleeping on just a mattress. They replied saying they would and giving me a new delivery date. On delivery both beds were then delivered without any notice. My partner put up the beds, he puts things together and has to follow instructions in his job but he said the instructions were terrible, hard to follow and pictures were unclear. Part numbers were incorrect, holes not in right places and to top it all parts missing. My sons bed still has missing slat holders and after messaging Furniture123 have still had no response. The Harley bed does look as per the picture online but as previously said in other reviews the safina colour is different to the picture and material isn’t as luxurious as it looks. Both beds ottoman storage was different. The sheets on the Safina were so thin and flimsy we have ended up not using as would not hold any weight so have just put the stuff straight onto the carpet under the bed. You do get what you pay for, don’t expect same quality you would get if you pay a bit more and be prepared to keep chasing to get your order. Also someone who knows what they are doing when putting together, it took us 4 hours to put the first bed together due to unclear instructions. Be prepared to have to order missing parts from alternative places if they don’t respond to you and you want a bed to sleep in!”

Furniture 123 1 star review on 23rd August 2020

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Posted 4 years ago

“Excellent furniture, price and delivery service 👍”

Furniture 123 5 star review on 23rd August 2020

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Posted 4 years ago

“Fantastic service, great quality product, would definitely recommend buying from this company. Very happy customer.”

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Posted 4 years ago

“we ordered a double bed from furniture 123 for my son . On arrival we noticed one of the boxes had been opened and their was a sticker on the box saying returned and a date . we looked in the box and could see the bed was damaged .We emailed furniture 123 and had to wait approx 5 days for a reply , they offered us £30 pounds off , why would we want not only a damaged bed , but also one someone had returned . we emailed again saying we wanted to return the bed , waited another approx 5 days to get a reply again about £30 refund .I was fuming now ,emailed them back and said if they didnt come and collect the bed i was going to take the matter further .Surprise surprise they contacted us agreeing to collect the bed .First date they gave us , waited in all day they didnt come .Gave us another date and thank goodness they actually collected it this time . I have never recieved such bad customer service in my life and would never deal with this company again. Buyers beware .”

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Posted 4 years ago

“Good quality product will shop again”

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Posted 4 years ago

“I have been very pleased with the service, the delivery was easy to arrange and on time. The bed was straightforward to assemble, and the mattresses are good quality.”

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Posted 4 years ago

“From ordering to receiving the tablecand chairs i was kept informed at every step When they were delivered the guys couldnt have been more helpfull”

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Posted 4 years ago

“They kept me informed all the time about when they would deliver and the delivery guys were really helpful and polite.”

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Posted 4 years ago

“Great quality furniture and value for money. Will be ordering again.”

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Posted 4 years ago

“Really lovely bed/guest bed, great price and fast delivery”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews