Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, quality and delivery really good.”

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Posted 4 years ago

“Great TV unit, very sturdy and easy to build”

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Posted 4 years ago

“We ordered a double bed and mattress, bed frame arrived without any difficulty but no mattress! I understand this comes from a different supplier, however, the response from the customer service team I am still waiting for 5 days later. I have sent emails, e-messages and rang the telephone line without any answers. Each day I have received a text message to say I would be responded to the following day but only by another text saying the same. Extremely frustrating. My Daughter has now been sleeping on the settee for 5 nights.”

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Posted 4 years ago

“Very pleased with product and delivery was made on time”

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Posted 4 years ago

“Table and chairs are perfect, delivered within 3 days of ordering.”

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Posted 4 years ago

“The Mariah range is truly stunning. It really looks expensive and the tiny crystals just make it beautiful. I have the whole range now. Its just a shame they don't do a tallboy.”

Furniture 123 5 star review on 28th August 2020

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Posted 4 years ago

“Bed looks lovely now assembled but took nearly 3 hours to assemble as parts were not of the best quality. Communication regarding delivery was good and informative”

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Posted 4 years ago

“I order 2 products, the same cabinet in 2 sizes and you send me just one.. is it that hard to send them together, plus you havent made it clear that they will be arriving separately in any of your order or delivery communication”

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Posted 4 years ago

“Beautiful enamal tables delivered day after ordering”

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Posted 4 years ago

“I was kept informed of when my furniture would arrive it came on time. The delivery drivers were polite and helpfull. I am pleased with the quality and the price”

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Posted 4 years ago

“Good quality product, looks great and easy to put together 😊”

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Posted 4 years ago

“The quality of the product was amazing and the delivery guys were so polite and helpful. Even wished my daughter a happy birthday :)”

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Posted 4 years ago

“Items were well packaged and look good once all put together. We did have two cancelled deliveries before they managed to deliver due to supply problems which was a bit inconvenient, but we had expected some delay just not as long as we did wait. When I emailed I got a quick response and apology for the delay and assured that they would be delivered as soon as possible.”

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Posted 4 years ago

“Excellent quality furniture. Really pleased with it! Even the packaging was amazing! Nothing broken just missing a few screws which my husband managed to find in his tool box! Would definitely purchase again and recommend to anyone. Well done Alex Wildman very nice polite and helpful young man. Thank you.”

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Posted 4 years ago

“Good quality and clear instructions. Would definitely recommend.”

Furniture 123 5 star review on 27th August 2020

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Posted 4 years ago

“Arrived on time. Had a courtesy call 20 mins before delivery. Love the folding table. Happy with the quality.”

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Posted 4 years ago

“Spoke to someone on the phone about a bed , he was so helpful gave me all the info I needed. I ordered with him over the phone and the bed arrive 2 days later. Very happy with the Bed , good service from start to finish , delivery drivers very helpful too . Definitely buy from them again”

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Posted 4 years ago

“Love my new statement ottoman footstool, great price & very efficient delivery. Would definitely use Furniture 123 again.”

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Posted 4 years ago

“Great range of products and arrived on date expected. Easy to assemble and good quality.”

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Posted 4 years ago

“Very very happy with my pendant light, great price, delivered in a few days and looks great. Would definitely recommend.”

Furniture 123 5 star review on 26th August 2020

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews