Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was on time, packaged perfectly and looks really good and classy lol”

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Posted 4 years ago

“Fast delivery, item looks good and as expected”

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Posted 4 years ago

“Really difficult to build. Instructions are rubbish and have no words. Wings dont seem to line up. Would make sense for the studs to be on inner wings as cant really see them. Apart from that, love it”

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Posted 4 years ago

“Delivery guy was very polite and helpful. The sofa was well package and easy ro sample”

Furniture 123 4 star review on 15th September 2020

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Posted 4 years ago

“I had never heard of Furniture 123 before so I was a little dubious, but I needed a new chest of drawers for my bedroom, I have a lot of stuff so I needed them to be sturdy and I’m not great with a screwdriver so I wanted fully assembled and they had exactly what I wanted. Ordering was easy, delivery date was estimated and then confirmed and drawers arrived. They were packaged so well, fully built and of a fantastic quality. Will be ordering from you again soon”

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Posted 4 years ago

“Very good service and prompt delivery. Knowledgable sales team.”

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Posted 4 years ago

“Delivery prompt, best price I could find, really happy with purchaseGai”

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Posted 4 years ago

“The estimated delievery date was bang on, the drivers where helpful and friendly, the furniture was well packaged with extra screws ect.. no damage and very clear instructions! Not one for writing reviews but I’m so pleased with my purchase”

Furniture 123 5 star review on 15th September 2020

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Posted 4 years ago

“Delivery people very polite and helpful. Good quality chest of drawers. Overall a very Good experience. Many thanks”

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Posted 4 years ago

“Good product and delivery on time”

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Posted 4 years ago

“I love the ottoman that I ordered, looks great and really good quality! I paid for normal delivery and it still came next day, would definitely buy again.”

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Posted 4 years ago

“Console table delivered (and undamaged) in less than a week to Northern Ireland. Unlike my experience with a competitor! Very pleased.”

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Posted 4 years ago

“Very good delivery less than 5 days”

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Posted 4 years ago

“Amazing service. I bought two provence side tables and the product is great quality! They look great as they are, but had painted mine to go with the look of the room. The delivery was fast.”

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Posted 4 years ago

“Ordered Vienna table in white as saw a friend's in Black which was delivered next day! Had to wait over 4 weeks but that was ok as it wasn't urgent. Then saw it had gone down in price on their site, they refunded me £20 which was acceptable. Great table but very basic. didn't realise you would be able to see the silver joins in the table when extended or on one side when folded. That said it is a sturdy little table that folds out to seat 6 people. Arrived on time and in good condition. I would order from this company again going on the experience I have had with this order. I was almost put off by some of the reviews from 2018 ...So glad my friend had one already so I could see, just wish I had looked a little more closely re the hinges. Here's hoping they just picked up their act because of them as they do some lovely furniture at good prices. :)”

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Posted 4 years ago

“Great service and good quality furniture as described”

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Posted 4 years ago

“Everything was very quick from order to delivery, other places were quoting 6 weeks but I received my bed from Furniture 123 in about 3 days. The bed itself is fantastic and my son is delighted with it. 5 stars all round.”

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Posted 4 years ago

“Good product- impressed with 2 day delivery to Isle of Man.”

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Posted 4 years ago

“Brilliant desk, fairly simple to put together, very quick delivery! A+”

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Posted 4 years ago

“Bed is amazing and good quality. Instructions were easy to follow however a bit confusing at times. Overall quick delivery and amazing product”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews