Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful sofa at an amazing price. Delivery was punctual with no issues whatsoever. Would definitely recommend!”

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Posted 4 years ago

“Easy ordering, confirmation, speedy delivery, no messing around, fantastic piece of furniture.”

Furniture 123 5 star review on 17th September 2020

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Posted 4 years ago

“Very pleased with item & prompt delivery.”

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Posted 4 years ago

“Amazing quality and the delivery people couldn't have been nicer or more helpful, they offered to carry it up the 4 flights right to my front door and made sure if be able to get it to the room I wanted before leaving! Beyond thrilled! And the bed is beautiful, super soft so luxurious feeling.”

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Posted 4 years ago

“Great service from beginning to end and unit arrived within a week! Delivery was seamless. The quality is outstanding - much better than I had expected. A very sturdy unit. Took 2hrs to build but we'll worth it.”

Furniture 123 5 star review on 16th September 2020

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Posted 4 years ago

“Worst delivery”

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Posted 4 years ago

“Easy very quick and efficient”

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Posted 4 years ago

“Although product was delayed , regular updates were provided with new delivery date. Very pleased with product”

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Posted 4 years ago

“Really pleased with Furniture 123 it was great having such a quick delivery time for a sofa (less than a week). The sofa looks fantastic and so far the quality seems good although time will tell.”

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Posted 4 years ago

“Good prices, next day delivery, butthe delivery company, stated a time and came 2hrs early and we missed him, so was unhappy with that, any way they came on time the next day.”

Furniture 123 4 star review on 16th September 2020

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Posted 4 years ago

“Great service from start to finish. Absolutely loving my daughters new bed. Great quality. Will definitely use this company again.”

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Posted 4 years ago

“Excellent service from your company,the quality of the furniture is really good and ordering it from delivery was faultless,would recommend buying from you again”

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Posted 4 years ago

“Great quality velvet sofa perfect 👌”

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Posted 4 years ago

“Delivered right on time, furniture really looks great in our bedroom. Would definitely use again”

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Posted 4 years ago

“Price are good . Quality of furniture for a price is ok . Communication was lacking, they changed delivery times 3 times and still arrived a month late . Try to call them after waiting 2 hours then phone goes dead .”

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Posted 4 years ago

“Really great furniture I love my dressing table and so easy to assemble! They did keep changing the date of delivery however it wasn’t an issue for me .”

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Posted 4 years ago

“Great product, and speedy delivery. Be advised that the parts come in two very heavy boxes, which might be difficult to shift. Luckily for me the delivery drivers managed to place in my kitchen doorway for me to take out piece by piece (due to covid restrictions the cant bring them into your home). Only comment is the instructions mention a part labelled K. There wasn't one and its actually just one of the main bolts. Also, if the pistons don't seem to work, attach them and just put the mattress on. The weight helps to get them working.”

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Posted 4 years ago

“Very easy to place order and delivered on time. Will be saving the site to look for more things in future.”

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Posted 4 years ago

“This is a top quality product with fantastic instructions, looks very expensive when its put together. This unit has push to open/close drawers, which is a nice touch. Comes in 3 package's with the fixings in package 3. It's very heavy and solid when its assembled. Delivery team was excellent. Im goong to add USB strip LED lights underneath, to add a bit of lighting.”

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Posted 4 years ago

“Delivered on time as informed. Easy to assemble. Sturdy table. Daughter very happy.”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews