Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,931 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, arrived on time. Delivered to door. Excellent quality. Would recommend”

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Posted 4 years ago

“No problems with my order, delivery went very smoothly. 👍”

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Posted 4 years ago

“Lovely bed!! Would highly recommend and so my much storage space i dont know what to do with it!!”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

“Beautiful item, delivery driver was polite and professional. It’s a pity that some items take so long to be delivered.”

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Posted 4 years ago

“I bought an item long time ago with him But this time that totally went wrong delivered half of tv table and remains half were instead of tv unit (table) delivers 65 inch tv lol That’s still understandable anyone can make mistake for the driver but post delivery I can’t explain here because Of the delivery deiver even police have to involve as the driver deliver item where one were my tv unit box the remaining were 65 inch tv so after 4-5 hours later when I get call from the driver where he asked that he might deliver mistakenly 65 inch and I confirm with him and asks him but you delivered only one box my delivery so brig with you the remaining box but he turn round and said i delivered three boxes which were totally lie And after an hours later he make a drama in front of my door where I need to call the police and I request from my bank the payment and explain also the situation to their senior as well but nothing Will never recommend these people”

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Posted 4 years ago

“Excellent customer service from ordering, through tracking and to delivery. Nothing too much trouble. Delighted with every aspect of my purchase.”

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Posted 4 years ago

“Excellent customer service. The bedside cabinet I ordered arrived on the exact date and time that was allocated . The cabinet packaged well. I haven't had it assembled yet but it looks exactly like the picture.”

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Posted 4 years ago

“Very pleased with service and product. Would definitely recommend..”

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Posted 4 years ago

“Customer service excellent and items delivered in perfect condition. The quality of all items I received was excellent and despite challenging times this has been the most hassle-free deliveries of any furniture company I have had this year!”

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Posted 4 years ago

“Good Quality and delivery service.”

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Posted 4 years ago

“Very happy would definitely buy again and recommend to friends”

Furniture 123 5 star review on 21st September 2020

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Posted 4 years ago

“My storage unit with cushion and wicker baskets is fantastic. It’s well made and a quality product. The paint finish is excellent and it looks great as well as having a practical use. The packaging was incredible ensuring it arrived in perfect condition. The unit is sturdy and excellent value for money”

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Posted 4 years ago

“Beautiful product , very unique . Well packaged and assembly instructions clear to follow .”

Furniture 123 5 star review on 20th September 2020

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Posted 4 years ago

“Sideboard is Amazing! No damage to it, Perfect! Delivery was brilliant. Came on organised date, time. Thank you for a great service.”

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Posted 4 years ago

“Quick delivery, well packaged easy to put together. Lovely table, very good quality would recommend. I am going to get another knob just to put on the other side so it looks like a drawer because it looks so nice with it on the other side.”

Furniture 123 5 star review on 19th September 2020

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Posted 4 years ago

“Excellent quality, with prompt delivery too. Great value for money”

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Posted 4 years ago

“I spent days looking for a tv cabinet. Although this one was a little more expensive, I am over the moon. This has to be the the smartest one out there. The sleek design and LED lights set the mood for any occasion. You get what you pay for these days. Well happy 😃”

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Posted 4 years ago

“Great Product, very Easy to assemble but better if you have a helper. Very good quality.”

Furniture 123 5 star review on 18th September 2020

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Posted 4 years ago

“All good, nice furniture, not bad value and very good delivery system”

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Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,931 reviews