Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,926 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This pink bed is so beautiful. True that’s it’s a slightly lighter pink than the one in the advertised picture but it’s the most beautiful pinky mauve maybe one shade lighter than the pic but it’s the bed of dreams for your little girl. Delivery was amazing and recieved a time slot. The delivery men made me carry part of it which I wasn’t happy about as was very heavy but that’s not furniture 123 fault I should of made them do it seeing as I payed £10 for delivery and they should not have asked me to carry it actually as it’s their job. Don’t hesitate to get this bed. Myself and my friend put this together ( who needs a man ) It took in total 3.5 hours music on and we really enjoyed it. You will not need a drill as the screws go in very easily as the holes are all marked out. Bed one is very easy ( made by page 8 ) bed 2 with the drawers is a little bit more tricky ( roughly 24 pages in total) but the instructions are very easy to follow. I find all the furniture from furniture 123 to be the best instructions. Previous posts have complained about knots in the wood. Mine had a couple but isn’t that what wood does? And they are painted over. The boxes arrived in 3 neat boxes not as big as you would expect. The mattresses are fabulous I got the one up from the basic one and I’m very pleased with it. Please see my attached picture as I adore this girls room and my little girl loves it. One more thing the drawers do not go back as far as the bed they just go half way so you won’t have as much storage as you think but still very good drawers. Bed 2 manoeuvres around so easily on wheels my little girl can’t wait to have sleep overs. I just can’t tell you how gorgeous and adorable this bed really is. And the gorgeous smell of fresh wood when I walk in her bedroom is amazing.”

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Posted 5 years ago

“Great service and keenest price , very happy”

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Posted 5 years ago

“Delivered on time by VERY helpful couriers. Easy to assemble,looks great and exactly as described. Well done 123. (look forward to hearing about my 'little problem' reported today)”

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Posted 5 years ago

“Furniture is beautiful, great value for money. Delivery was quicker than expected and furniture was very well packaged, we were very impressed with the way it had been packed. 100% recommended I'm very happy with my purchase- everything exactly like on the picture.”

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Posted 5 years ago

“Purchased a table ! Amazing quality and price”

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Posted 5 years ago

“Arrived on time, exactly as described. Good quality and good value”

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Posted 5 years ago

“Did exactly what they said, arrived on time and kept in touch throughout, definitely using this company again”

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Posted 5 years ago

“Excellent service great value good quality Just what I wanted thank you W”

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Posted 5 years ago

“Great quality and service. 100% recommended”

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Posted 5 years ago

“Excellent customer service and couldn’t have got the beds any cheaper. Got a 2 hour delivery window and it was spot on. This is the second time I have used furniture 123 and both times have been spot on. Wouldn’t hesitate to recommend this company to family and friends.”

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Posted 5 years ago

“The service was great . delivery team were nice and polite. And the chest of drawers we bought were great.”

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Posted 5 years ago

“Furniture was beautiful great value for money. Delivery was quicker than expected and furniture was very well packaged.”

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Posted 5 years ago

“Fantastic service, they delivered so quickly.. the reviews and questions and answers were so helpful. When I needed another part due to a fault they were very quick in sending another free of charge. Would definitely order from them again in the future. Thank you for being such a good seller .. would defo recommend the dynamo cabin bed my son loves it and completes his room”

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Posted 5 years ago

“I can not recommend this company highly enough, I ordered a dressing table and 2 bedside tables which were very good quality and the delivery staff were brilliant taking away all packaging”

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Posted 5 years ago

“Excellent service. Given 2hr time slot. Couriers rang me 20 mins before they arrived to let me know they were on their way. When we unpacked the flat packs for the bed we were impressed with the way it had been packed so that the bed did not get marked or damaged in transit. Will definitely recommend to others”

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Posted 5 years ago

“Very happy with my product thank you it looks lovely”

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Posted 5 years ago

“ordered a grey velvet ottoman bench. Delivered within 4 days as promised. Very pleased with product. It is sturdy and attractive. My daughter loved it so I've ordered one for her as a gift.”

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Posted 5 years ago

“I'm very happy with my purchase- everything exactly like on the picture. Very fast and cheap delivery- other websites charge 20£ . Very helpful and friendly delivery staff. You made my son very happy. Thank you”

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Posted 5 years ago

“Great service from start to finish”

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Posted 5 years ago

“Fantastic experience from start to finish. Great delivery men. Excellent quality furniture. Would definitely recommend.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,926 reviews