Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a little concerned at how long it was going to take to put together with all the screws and bits but actually it was all easily identified as each bag was numbered so didn’t take too long in the end! Looks more expensive than what it was. Very happy.”

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Posted 5 years ago

“Super thank you so much👍”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Absolutely amazing. Advised 7- 10 days for dispatch when ordering, and it arrived three days after I ordered! Over the moon with the bed, I was sceptical ordering online and because I'm not in the UK but I honestly couldnt fault anything. I'm so happy and my son is over the moon with it! Thank you so much!”

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Posted 5 years ago

“Great furniture well built,High quality good price would recommend”

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Posted 5 years ago

“Great Customer Service, Very fast delivery, Very Happy with my Purchase & would definitely use them again.”

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Posted 5 years ago

“Will always use this company again. Item was delivered by 2 very helpful men. Instructions were easy to understand and I now have a very happy daughter who’s bed is lovely 😊”

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Posted 5 years ago

“Great service, bought the butterfly table and foldaway chairs for a great price expecting delivery 6 days later - it actually came in 2 days! Brilliant!”

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Posted 5 years ago

“Really pleased with sofa and footat3ool Great quality, arrived when supposed to. Overall I am extremely pleased, would def use again”

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Posted 5 years ago

“Excellent service ordered one day delivered the second day. First class service”

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Posted 5 years ago

“So easy to order online and delivered Within a week . Packaged really well. Ordered twice and never had a problem”

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Posted 5 years ago

“Delivered quickly & in the given time slot. Bed is beautiful- takes time & concentration to put together but the end result is fab! Would highly recommend the bed & company!”

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Posted 5 years ago

“I was really pleased that all the parts where in the boxes. With careful attention to the instructions I built these bunk beds on my own in just less than 3 hours. The only issue I had making sure that the pieces that the ladder connected to have to be identified before hand in order for them to be put in the correct location. (There’s 4 pieces for the frame base but only one has the holes to connect to the ladder).”

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Posted 5 years ago

“This pink bed is so beautiful. True that’s it’s a slightly lighter pink than the one in the advertised picture but it’s the most beautiful pinky mauve maybe one shade lighter than the pic but it’s the bed of dreams for your little girl. Delivery was amazing and recieved a time slot. The delivery men made me carry part of it which I wasn’t happy about as was very heavy but that’s not furniture 123 fault I should of made them do it seeing as I payed £10 for delivery and they should not have asked me to carry it actually as it’s their job. Don’t hesitate to get this bed. Myself and my friend put this together ( who needs a man ) It took in total 3.5 hours music on and we really enjoyed it. You will not need a drill as the screws go in very easily as the holes are all marked out. Bed one is very easy ( made by page 8 ) bed 2 with the drawers is a little bit more tricky ( roughly 24 pages in total) but the instructions are very easy to follow. I find all the furniture from furniture 123 to be the best instructions. Previous posts have complained about knots in the wood. Mine had a couple but isn’t that what wood does? And they are painted over. The boxes arrived in 3 neat boxes not as big as you would expect. The mattresses are fabulous I got the one up from the basic one and I’m very pleased with it. Please see my attached picture as I adore this girls room and my little girl loves it. One more thing the drawers do not go back as far as the bed they just go half way so you won’t have as much storage as you think but still very good drawers. Bed 2 manoeuvres around so easily on wheels my little girl can’t wait to have sleep overs. I just can’t tell you how gorgeous and adorable this bed really is. And the gorgeous smell of fresh wood when I walk in her bedroom is amazing.”

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Posted 5 years ago

“Great service and keenest price , very happy”

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Posted 5 years ago

“Delivered on time by VERY helpful couriers. Easy to assemble,looks great and exactly as described. Well done 123. (look forward to hearing about my 'little problem' reported today)”

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Posted 5 years ago

“Furniture is beautiful, great value for money. Delivery was quicker than expected and furniture was very well packaged, we were very impressed with the way it had been packed. 100% recommended I'm very happy with my purchase- everything exactly like on the picture.”

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Posted 5 years ago

“Purchased a table ! Amazing quality and price”

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Posted 5 years ago

“Arrived on time, exactly as described. Good quality and good value”

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Posted 5 years ago

“Did exactly what they said, arrived on time and kept in touch throughout, definitely using this company again”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews