Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering great tracking. Brilliant delivery lads what else could you ask for”

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Posted 5 years ago

“Excellent speedy service. My lamp was delivered the next day. Definitely recommend Furniture 123”

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Posted 5 years ago

“Delivery was fast and delivery men were great and friendly”

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Posted 5 years ago

“Beautiful ottoman storage for my bedroom. Excellent customer service also. The product is as described and shown on the Website. Highly recommended!”

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Posted 5 years ago

“Delivering on time, damage free, excellent quality goods. Can't comment regarding returns or direct customer service because no contact needed.”

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Posted 5 years ago

“Extremely efficient and smooth service. I was kept up to date by texts and item delivered safely by 2 very helpful guys. They unpacked and checked my purchase and even disposed of the waste.”

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Posted 5 years ago

“Helpful when enquiring about product ( high gloss tv stand) and a speedy delivery! Manufactured to a couple of mm tolerance so about as good as you get. Being ocd I also glued all dowels and screws as not over keen on the cam fixings but finished product is heavy and robust. Couple of tiny marks on corners but not really noticeable. Would use them again.”

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Posted 5 years ago

“The delivery was quick. Nothing broken. I love my tables, just what I wanted. The price was reasonable. The driver was very polite. He was nice.”

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Posted 5 years ago

“Ordered 4 dining chairs they came really quick and they are lovely”

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Posted 5 years ago

“Good solid furniture ordered on Sunday and delivered to suit me on the Wednesday. Full tracking service available. Delivery drivers very pleasant and helpful. Not a cheap flat pack, a good solid piece of furniture with good instructions and contrary to other reviews took me and sister three hours to build. Definitely recommend to others and use again myself”

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Posted 5 years ago

“Arrived very quickly and with a good service. Product is exactly what I wanted. Takes a while to put together (2 hours with 2 people) but it’s worth the hassle.”

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Posted 5 years ago

“Excellent best product t I've bought”

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Posted 5 years ago

“My daughter is over the moon with her dressing table wordrobe and bed. Looks amazing. Very happy with all items.”

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Posted 5 years ago

“Absolutely stunning bed, and for the price I am absolutely delighted!! I have had so many compliments, and people asking where the bed is from.. prompt fast delivery, and easy to assemble. You couldn't ask for more!”

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Posted 5 years ago

“Lovely furniture.”

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Posted 5 years ago

“Really happy with my purchase. The bed is beautiful and well built, Exactly what I expected. It was very easy to assemble with clear instructions. From purchase to delivery was excellent service. Would definitely use them again.”

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Posted 5 years ago

“Absolutely lovely furniture at a reasonable price. Next day delivery. Lovely people to deal with . Thank you”

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Posted 5 years ago

“Love my new table and chairs. Looks great, everything came well packaged and all parts labelled. Couldn’t be easier.”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“We ordered the Khloe bed in grey. Beautiful bed and colour. One of the bars bent, the first time I sat on the bed. But I cannot fault this company. They sent us a new bar within a few days along with extra bits for the bed in case of other problems. A great company to deal with! And the bed is cheap but looks lovely.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,925 reviews