Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery easy to put together”

Helpful Report

Posted 5 years ago

“Excellent service. Item was as described and was received earlier than expected. Delivery service was excellent was given a delivery time slot. Definitely recommend to others.”

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Posted 5 years ago

“Lovely wardrobe at a good price. Delivery was on time and driver phoned 30 min before arrival. Driver and assistant were very friendly and helpful. Very pleased with the service and product, would use again.”

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Posted 5 years ago

“My bed arrived on time, and in excellent condition , aswell as a fantastic price 👌 thank you, look forward to another purchase soon!”

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Posted 5 years ago

“Very happy with my purchase and price, arrived on time and in perfect condition. Would definitely use this company again.”

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Posted 5 years ago

“Lovely delivery drivers. Delivered on time. Definitely will buy from this company again.”

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Posted 5 years ago

“Absolutely delighted with our bunkbeds and the service we received”

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Posted 5 years ago

“Fantastic bed Lovely delivery guys Fab customer service after I emailed to say I needed the bed sooner than I thought. Wonderful”

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Posted 5 years ago

“Came in the time slot given, packaging first class, units as seen in photo, easy to assemble, quality very good.”

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Posted 5 years ago

“Searched everywhere for suitable tv unit. Love the one I bought here. Good quality delivery was prompt.”

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Posted 5 years ago

“We looked at upgrading our TV by didn’t won’t to walk mount it so we went searching the web for a suitable cabinet. We found this, it ticked the boxes and more, giving us storage to hide away things that would otherwise collect dust. A functional and great looking cabinet”

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Posted 5 years ago

“Great experience, from ordering, to the delivery, to the product.”

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Posted 5 years ago

“My customer service was very good, the delivery driver phoned me before leaving and were lovely Friendly helpful people,I am very pleased with my product and highly recommend.”

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Posted 5 years ago

“Spot on. Did what they promised.”

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Posted 5 years ago

“The product I bought was worth every penny made well and lovely shoe cabinet 5 star perfect”

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Posted 5 years ago

“Good value. Prompt delivery & good service”

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Posted 5 years ago

“Excellent quality bed and good instructions, and arrived in good time.”

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Posted 5 years ago

“Order arrived on time and items are exactly what I ordered. Ordered wardrobe and chest of drawers and no missing parts. Easy to build though care needed to follow instructions and allow plenty of time to build. Says two people needed to build but was able to do this on my own. Pleased with the result. Please be aware that if you live in a flat not on the ground floor you will be required to carry your furniture up stairs on your own. Delivery guys won't help taking your items up stairs. I had to unpack my wardrobe (in kit form) down stairs and carry items up stairs as the box was too heavy for me to carry.”

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Posted 5 years ago

“Easy to order, competitive prices, good delivery. No issues :)”

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Posted 5 years ago

“Absolutely love my table and chairs, lovely quality and delivered on the date promised. I would definitely do business again with this company”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,925 reviews