Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,941 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely delighted with our bunkbeds and the service we received”

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Posted 5 years ago

“Fantastic bed Lovely delivery guys Fab customer service after I emailed to say I needed the bed sooner than I thought. Wonderful”

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Posted 5 years ago

“Came in the time slot given, packaging first class, units as seen in photo, easy to assemble, quality very good.”

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Posted 5 years ago

“Searched everywhere for suitable tv unit. Love the one I bought here. Good quality delivery was prompt.”

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Posted 5 years ago

“We looked at upgrading our TV by didn’t won’t to walk mount it so we went searching the web for a suitable cabinet. We found this, it ticked the boxes and more, giving us storage to hide away things that would otherwise collect dust. A functional and great looking cabinet”

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Posted 5 years ago

“Great experience, from ordering, to the delivery, to the product.”

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Posted 5 years ago

“My customer service was very good, the delivery driver phoned me before leaving and were lovely Friendly helpful people,I am very pleased with my product and highly recommend.”

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Posted 5 years ago

“Spot on. Did what they promised.”

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Posted 5 years ago

“The product I bought was worth every penny made well and lovely shoe cabinet 5 star perfect”

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Posted 5 years ago

“Good value. Prompt delivery & good service”

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Posted 5 years ago

“Excellent quality bed and good instructions, and arrived in good time.”

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Posted 5 years ago

“Order arrived on time and items are exactly what I ordered. Ordered wardrobe and chest of drawers and no missing parts. Easy to build though care needed to follow instructions and allow plenty of time to build. Says two people needed to build but was able to do this on my own. Pleased with the result. Please be aware that if you live in a flat not on the ground floor you will be required to carry your furniture up stairs on your own. Delivery guys won't help taking your items up stairs. I had to unpack my wardrobe (in kit form) down stairs and carry items up stairs as the box was too heavy for me to carry.”

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Posted 5 years ago

“Easy to order, competitive prices, good delivery. No issues :)”

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Posted 5 years ago

“Absolutely love my table and chairs, lovely quality and delivered on the date promised. I would definitely do business again with this company”

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Posted 5 years ago

“I would highly recommend Furniture123, the price, quality is fantastic. The delivery men were great, too.”

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Posted 5 years ago

“Very good service. Quality furniture.”

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Posted 5 years ago

“Quick delivery well package arrived promptly. Ottoman was as expected well made very pleased”

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Posted 5 years ago

“Table exactly as described. Informed of delivery slot. Arrived on time ,well packed. Excellent service.”

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Posted 5 years ago

“Fast, efficient service. Took longer to make than suggested but a perfect bed for when our two granddaughters stay.”

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Posted 5 years ago

“We were advised from the very start on the delivery date, and were then updated as to any changes. Finally, on the day, we were given a time slot, which was kept to. The service was excellent, and item was exactly what we wanted.”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,941 reviews