Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, easy to order with quick delivery ahead of anticipated date.”

Helpful Report

Posted 5 years ago

“Very happy with everything, price, quality, communication, delivery, even the instructions to put it together. I would definitely recommend and use them again! The bed looks great and far more expensive than it was.”

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Posted 5 years ago

“i would definitely recommend this company , great Communication from the time I ordered right through to when I received it, fast delivery and was well wrapped, *++++ very happy”

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Posted 5 years ago

“I bought a set of Darley Grey bedroom items for my new house. I bought two bedside cabinets, a table and a blanket box and the all arrived together which was just great. They arrived via DPD courior which gave a fabulous service. The furniture was extremely well packed and every item arrived without a blemish. I love the painted grey and washed oak finish and the build was reassuringly solid. In fact the quality was amazing.”

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Posted 5 years ago

“Easy to navigate website and was easy enough to select a specific delivery day, when suited me. I was kept up to date along the way with delivery schedules by emails. Would use again and recommend.”

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Posted 5 years ago

“Great bed, my daughter loves it. Delivered on the expected day, called on the day to advise time, and again 10 mins before at my request. Friendly delivery drivers who delivered to the room and even took his shoes off before coming in!”

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Posted 5 years ago

“So far so good. Seems very sturdy, looks good and reasonably straight forward to put together although it definitely didn't take an hour, as advertised. Thought the drawers much be a bit flimsy but they are also well put together. Overall very pleased with the purchase and would recommend.”

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Posted 5 years ago

“A great quick and easy service. Products received absolutely loved them. Well made and arrived in perfect condition so no need to worry about returns or request for refund. Will definitely be using this supplier again!”

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Posted 5 years ago

“Great service lovely products at an affordable price, easy to assembly just need tools for some of then”

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Posted 5 years ago

“Delighted with sofa solid good quality very well packed and friendly helpful delivery men. Only problem was a two week delay on delivery but I was kept informed.”

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Posted 5 years ago

“Delivery was as stated, drivers were efficient and friendly. Very happy with product.”

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Posted 5 years ago

“Really pleased with our new console table. It was delivered quickly, good comms and packaged extremely well. Flat packed but very easy to put together. Nice quality too. Couldn’t be happier, buy with confidence!”

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Posted 5 years ago

“Delivered when said, good quality furniture, quite a lot of bit to put together but worth it, looks great”

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Posted 5 years ago

“The first thing I have to say about Furniture 123 in Huddersfield is "wow" what amazing staff. I bought 2 items, then I found there was a problem with my car. TWO of the staff were on it straight away, even getting under the bonnet to get me on my way - A huge THANK YOU to them! Delivery was superfast and I was kept informed on a delivery time....... an EXCELLENT all round transaction”

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Posted 5 years ago

“Excellent service Delivered in time frame on day following order. Thank you”

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Posted 5 years ago

“Excellent costumer service, fast delivery and very friendly delivery drivers.”

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Posted 5 years ago

“Excellent service. Ordered a wardrobe for my kids room, liked it so ordered two beside tables and a chest of drawers. Very reasonably priced and Good quality.”

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Posted 5 years ago

“Fantastic bed. My little boy loves it. My little girl would like 1 too so will definitely order again. Quick delivery.”

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Posted 5 years ago

“Love the bed! Delivery was very quick. They had forgotten a box at first, but came by again in the afternoon to deliver the missing component.”

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Posted 5 years ago

“Excellent”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,925 reviews