Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,925 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 3 star review on 16th May 2025

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery great service great sturdy product highly recommend”

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Posted 5 years ago

“Fabulous furniture and helpful friendly delivery staff. Thank you”

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Posted 5 years ago

“The service was second to none. From ordering they kept me informed regarding the delivery. When it was delivered the lads were helpful they put it in my garage and all with a smile on their faces.”

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Posted 5 years ago

“Good quality item, good communication and delivered within a reasonable amount of days.”

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Posted 5 years ago

“Fantastic footstool. Item delivered as promised .”

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Posted 5 years ago

“Love our new desk, its solid wood and unique. Great price and delivered next day. 100% recommended”

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Posted 5 years ago

“My boys bunk bed arrived on the expected day, nicely package. My husband and l followed the instructions and put up the bed in no more than two and a half hours. The graphite grey as beautiful and looked just like on their website. Boys love it. Bed is sturdy as well.”

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Posted 5 years ago

“Very lush!”

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Posted 5 years ago

“Very good quality . It is look exactly the same like picture. Quick delivery .”

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Posted 5 years ago

“Excellent delivery service My 6 year old loves the bed and good quality. Looks stylish in his room.”

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Posted 5 years ago

“Fantastic service from furniture123 Amazing bunkbeds, so sturdy and the kids love them!”

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Posted 5 years ago

“Great customer service, on time delivery. Absolutely over the moon with the bed. Great quality, looks better in person than on the website! Over all best customer service experience, will definitely be recommending you to friends and family, and will definitely be using furniture123 again! Only one thing, all the agents were named Paul White, as an agent said to come back on live chat when I place the order and asked for him (Paul White) the 3 different times (on different days) I spoke to an agent on the website, all 3 agents names were Paul White! Haha”

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Posted 5 years ago

“We expected our sofa to come on a saturday, as we paid additional £20 for the saturday delivery. It did not arrive on time, therefore i emailed the store. They got back to me the next day, refounding delivery charges, apologised for the delay and informing me that our sofa will be delivered on monday instead. Quality of the sofa is great considering the price, although it is darker than what it was shown on the picture. Quick response from the company and overall we are very happy with their service, despite slightly late delivery.”

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Posted 5 years ago

“Ordered a side table and coffee table on the Monday and was delivered on the Saturday already assembled. Great value for money compared to almost identical products on other sites. Very pleased with purchase.”

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Posted 5 years ago

“Clear website for ordering, prompt delivery. Very easy to put together and I love it. Thank you.”

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Posted 5 years ago

“Used Furniture 123 before and had what I required in stock and collection within 3 days. Just got a coffee table of them which is exactly what I was looking for. Kept me updated when it was ready for collection and were more than helpful getting the item into my car. I had a small issue when the table was back home but after an email it was sorted immediately. Will be using them again for certain and would recommend others to do the same.”

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Posted 5 years ago

“Ordered a chair for my dressing table/make shift desk, as working from home at the moment like so many others and wanted something comfortable to sit on. Order was placed on Thursday & arrived the very next morning. Very pleased with my lovely chair, so much nicer than I expected, excellent value for money & wonderful service. Will definitely use furniture 123 again. Thank you”

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Posted 5 years ago

“Fab tables, quick delivery. Well done in these unsettled times. 5*****”

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Posted 5 years ago

“Very prompt and courteous delivery would recommend thankyou”

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Posted 5 years ago

“This was our second purchase from Furniture123 and had the same brilliant service as before. The quality is excellent for the price, the service/delivery was quick and I would certainly buy from them again and recommend this company to all”

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Posted 5 years ago

Furniture 123 is rated 4.5 based on 5,925 reviews